Ashley Gray
Frederick,MD
Summary
Accomplished customer service expert with over 20 years of experience in medical care and client relations, dedicated to providing outstanding client experiences.
Overview
20
20
years of professional experience
Work History
Access Agent
Frederick Health Medical Group-Call Center
01.2020 - 01.2024
- Receives 70-100 inbound calls regarding doctor’s appointments
- Navigated calls to specific departments per patient request
- Submits requests regarding medications, referrals and medical records
- Schedules patient consults and post operation appointments for General Surgery and Otolaryngology.
- Obtains and updates patient demographics and insurance information.
- Fax, email and prints documents per patient requests
- Increased customer satisfaction with personalized follow-up strategies.
- Conducted regular performance reviews with team members to identify areas for development.
Customer Service Representative 4
Wells Fargo-Call Center
01.2015 - 01.2019
- Supervised a team of 15-20 staff as needed
- Received 60-100 calls and provided support for foreclosure appraisers
- Taught other staff in company training sessions
- Coached and mentored team members to improve performance
- Assisted with internal communications in relation to maintenance and code violations
- Shipped packages via Fed-Ex and UPS
Patient Care Assistant
Unified Connections
01.2012 - 01.2015
- Cared for youth and adults with developmental disabilities
- Provided transportation to school and other appointments for patients
- Prepared meals and distributed medication according to regulation standards
- Assisted with facilitating activities for patients
- Supported needs of 20+ residents under long-term care.
Medication Tech and Patient Care Assistant
Tranquility Assisted Living
01.2004 - 01.2015
- Provided care for elderly patients
- Updated patients’ families when any changes or disruptions occurred
- Monitored vital signs and distributed medications
- Attended medical appointments with patients
Education
Degree - Human Services
Frederick Community College
08.2025
Medical Terminology
01.2020
Introduction to Anatomy and Physiology
01.2020
Medical Billing Certification
01.2013
Certified Nursing Assistant
01.2004
Medication Technician Certification
01.2004
Diploma - undefined
Frederick High School
01.2003
Skills
- Problem-solving skills
- Positive attitude
- Customer care and service
Timeline
Access Agent
Frederick Health Medical Group-Call Center
01.2020 - 01.2024
Customer Service Representative 4
Wells Fargo-Call Center
01.2015 - 01.2019
Patient Care Assistant
Unified Connections
01.2012 - 01.2015
Medication Tech and Patient Care Assistant
Tranquility Assisted Living
01.2004 - 01.2015
Degree - Human Services
Frederick Community College
Medical Terminology
Medical Billing Certification
Certified Nursing Assistant
Medication Technician Certification
Diploma - undefined
Frederick High School