MELODY MARTINEZ
Davenport,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at TTEC. Skilled in problem-solving and clear communication, I excel in delivering exceptional customer service and care. Achieved notable improvements in client satisfaction and operational efficiency through meticulous documentation and proactive issue resolution.
Overview
8
8
years of professional experience
Work History
Access Health CT Agent - Remote
TTEC
08.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Tire & Lube Associate / Cashieer
Walmart
06.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate / Cashier
Mandees
01.2017 - 12.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Penn Foster Career School
Scranton, PA07.2023
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Clear Communication
- Documenting information
- Ensuring customer satisfaction
Languages
Spanish
Timeline
Access Health CT Agent - Remote
TTEC
08.2023 - Current
Tire & Lube Associate / Cashieer
Walmart
06.2019 - 12.2021
Associate / Cashier
Mandees
01.2017 - 12.2018
GED -
Penn Foster Career School