Nicholas Cruz
Las Vegas,NV
Summary
Dynamic Access Control Agent with a proven track record at Bags To Go Enterprises, excelling in customer service and operational efficiency. Skilled in problem-solving and team collaboration, I enhanced customer satisfaction through tailored communication strategies and effective training programs, ensuring a safe and engaging shopping environment.
Overview
4
4
years of professional experience
Work History
Access Control Agent
Bags To Go Enterprises-nevada
Las Vegas, NV
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed customer transaction processing with precision using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and organization.
- Facilitated collaboration among team members to optimize timely restocking of merchandise.
- Facilitated training sessions for new staff on operational procedures and customer service standards.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Ensured compliance with agency standards by completing mandatory continuing education courses in a timely manner.
- Tailored communication strategies to different client segments, improving engagement.
- Ensured a safe work environment through implementation of employee training programs and strict enforcement of safety procedures.
Custodian
Alfonso Gonzales
Las Vegas, NV
01.2022 - 04.2025
- Conducted comprehensive cleaning and sanitization of bathrooms to uphold hygiene standards.
- Implemented waste management procedures by systematically emptying trash cans and recycling bins.
- Maintained cleanliness and comfort in commercial buildings through vacuuming, window cleaning, and dusting.
- Oversaw maintenance of building cleanliness, ensuring compliance with hygiene standards for both interior and exterior areas.
- Oversaw replacement and refilling of paper towel and toilet paper dispensers to ensure user convenience.
- Facilitated furniture relocation for cleaning and event setup.
- Implemented regular sanitization protocols for high-touch surfaces to enhance cleanliness and safety standards.
- Maintained exceptional cleanliness standards in outdoor areas through systematic trash removal, sweeping, and landscaping efforts.
- Documented incidents of vandalism and property damage for supervisor review.
- Facilitated enhanced satisfaction levels among facility users by promptly addressing cleanliness and maintenance requests.
- Improved air quality by implementing eco-friendly cleaning products and optimizing ventilation practices.
- Ensured restroom cleanliness through thorough washing and sanitization of walls, floors, and toilets.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV05.2024
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Organizational skills
Goal-oriented mindset
Clear communication
Customer needs determination
Ensuring customer satisfaction
Service support
Call management
Flexible schedule
Polite communication skills
Technical support
Career growth strategy development
Adaptability and flexibility
Teamwork
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Team collaboration
Team leadership
Active listening
Effective communication
Decision-making
Team building
Operational efficiency
Self motivation
Task prioritization
Analytical thinking
Goal setting
Professionalism
Strategic planning
Time management abilities
Continuous improvement
Adaptability
Timeline
Access Control Agent
Bags To Go Enterprises-nevada
05.2025 - Current
Custodian
Alfonso Gonzales
01.2022 - 04.2025
High School Diploma -
Bonanza High School