John Telfort
Fort Lauderdale,FL
Summary
Experienced professional with a background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Access Control Agent
Marquis Association Management
Fort Lauderdale, Florida
06.2023 - Current
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted visitors to provide information and direct to appropriate personnel.
- Conducted regular patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
Certified Notary Public
Notarize.com
Remote , FL
06.2022 - 07.2023
- Completed over 7,000 online and in-person notarizations.
- Notarized documents online and in person, such as wills and trusts, to ensure authenticity of signatures.
- Administered oaths and affirmations for affidavits and other notarial acts online and in person.
- Provided technical assistance to signees through the online notarization platforms.
Customer Service Representative
Quickbooks
Remote, FL
05.2021 - 04.2023
- Detail-oriented customer service professional with expertise in troubleshooting and providing technical support for QuickBooks products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
TurboTax, Intuit
Remote, FL
11.2020 - 04.2023
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Detail-oriented customer service professional with expertise in troubleshooting and providing technical support for TurboTax products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Front Desk/Night Auditor
The Savoy
South Beach, FL
05.2016 - 12.2019
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
Assistant Massage Therapist/ Trainee
Beauty Schools of America
Hialeah, FL
05.2018 - 01.2019
- Administered massage therapy services professionally and maintained high standards of sanitation and sterilization in accordance with legal and spa policies.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
Front Desk/Night Auditor
Hotel Victor
South Beach, FL
08.2011 - 02.2016
- Familiar with hotel management software and procedures, including billing and payment processing.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Handled all cash transactions securely according to company policies and procedures.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
Marksmanship Instructor
United States Marine Corps
Jacksonville, NC
08.2007 - 08.2011
- Instructed military personnel in the fundamentals of rifle marksmanship and range safety.
- Developed lesson plans for marksmanship training courses.
- Conducted live fire exercises with students to assess their skillset.
- Maintained records of all qualifications and certifications achieved by students during training sessions.
Education
Business Administration -
Miami Dade College
MiamiSkills
- Guest Services
- Strong communication abilities
- Resolving customer issues
- Problem-Solving
- Organizational Skills
- Customer Service
- Night Audit (10 years)
- Hotel experience (10 years)
- Front Desk (10 years)
- Tax Experience
- QuickBooks
- Marketing
- Microsoft Office
Certification
Certified Notary Public, Licensed Real Estate Agent, Massage Therapy License, Mortgage Loan Originator
Languages
French
Limited
Creole
Native/ Bilingual
References
References available upon request.
Timeline
Access Control Agent
Marquis Association Management
06.2023 - Current
Certified Notary Public
Notarize.com
06.2022 - 07.2023
Customer Service Representative
Quickbooks
05.2021 - 04.2023
Customer Service Representative
TurboTax, Intuit
11.2020 - 04.2023
Assistant Massage Therapist/ Trainee
Beauty Schools of America
05.2018 - 01.2019
Front Desk/Night Auditor
The Savoy
05.2016 - 12.2019
Front Desk/Night Auditor
Hotel Victor
08.2011 - 02.2016
Marksmanship Instructor
United States Marine Corps
08.2007 - 08.2011
Certified Notary Public, Licensed Real Estate Agent, Massage Therapy License, Mortgage Loan Originator
Business Administration -
Miami Dade College
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