Tomisha Walker
Dallas,USA
Summary
Results-oriented Customer Service Access Control Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
access control agent
Cbre/At&t
Dallas, TX
06.2018 - Current
- Customer service/access control agent
- Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Logistics/dispatch/Collections Agent/Customer service
MILLER & ASSOCIATES
Lancaster, TX
04.2014 - 06.2018
- Collected on past due accounts with average 3 months delinquency.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Customer Service Sales Specialist
Equal Health & Life
Arlington, TX
01.2009 - 03.2013
- Implemented marketing strategies which resulted in 24% growth of customer base.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Customer Service Sales Specialist
Equal Health & Life
Arlington, TX
01.2009 - 03.2013
- Implemented marketing strategies which resulted in 24% growth of customer base.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Sheduling Manager/Dispatch
Ashley furniture distribution
Longview, TX
02.2005 - 03.2009
- Supported Chief Operating Officer with daily operational functions.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Forecasted manpower requirements based on daily workload and company targets.
- Documented all changes in computer tracking system.
- Responded to customer requests with information about product availability, shipping information and status updates.
Education
High School Diploma - undefined
Natchitoches Central High School
Natchitoches, LA01.1994
Skills
- Management
- Reloading/Employee distribution access controls
- Creating IPs for controllers/diagnostics
- Site commissioning
- Technical Proficiency
- Self-directed learning
- Maintenance
- Visitor management
- Electronic locks
- Card Access systems
- Access control software
- Customer service
- Detail-oriented
- Security procedures
- Analytical thinking
- Access control systems
Certification
- RBT Certification
- Driver's License
Languages
Spanish
English
Bilingual
Awards
milestone marker October 2011 set new sales/ reconciliation standards, employee of the quarter August 2011 based on attendance team effort retention record
Additional Information
- Logistics /operations manager
- Fair debt practices
- Delinquent account management
- Active listening skills
- Skilled problem solver
- Exceptional time management skills
Timeline
access control agent
Cbre/At&t
06.2018 - Current
Logistics/dispatch/Collections Agent/Customer service
MILLER & ASSOCIATES
04.2014 - 06.2018
Customer Service Sales Specialist
Equal Health & Life
01.2009 - 03.2013
Customer Service Sales Specialist
Equal Health & Life
01.2009 - 03.2013
Sheduling Manager/Dispatch
Ashley furniture distribution
02.2005 - 03.2009
High School Diploma - undefined
Natchitoches Central High School