Ismael Luey

Monitor and control passenger traffic flow at airport terminal exits. Check and verify airport employees' issued ID's and access(s) prior to enter any airport terminal sterile area as required by Federal Regulations. Check and verify any and all on-duty Law Enforcement Authority Officer(s) travelling through Seattle-Tacoma International Airport.

Assist, answer and direct passenger(s) on any airport services/locations and other information pertain to the State of Washington public/private services.

Assist, answer and direct passenger(s) on any airport services/locations and other information pertain to the State of Washington public/private services.

Take immediate and full control of airport exit(s) during any breach of security at any passenger(s) screening checkpoint(s).

Communicate and report to Transportation Security Administration officials and Port of Seattle officials as required on any irregular operation(s).

• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Discounted purchases by scanning and redeeming coupons.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Counted and balanced cashier drawers.
• Worked closely with front-end staff to assist customers.
• Scanned items and checked pricing on cash register for accuracy.
• Ensured compliance with all safety regulations within the store environment.
• Greeted customers promptly and responded to questions.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Answered customers' questions and provided information on store procedures or policies.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Performed other duties as assigned by management.
• Processed customer payments quickly and returned exact change and receipts.
• Identified discrepancies between actual count and register balance; made corrections accordingly.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Processed sales transactions to prevent long customer wait times.
• Adhered to social distancing protocols and wore mask or face shield.
• Answered customer inquiries regarding store policies and procedures.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Checked personal identifications during alcohol and tobacco sales.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Maintained work area and kept cash drawer organized.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Followed company security procedures for handling large sums of money.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and answered any questions they had about the store's products and services.
• Welcomed customers, offering assistance to help find store items.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Stocked shelves with merchandise when needed.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Built and maintained productive relationships with employees.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Balanced daily transactions on a computerized point-of-sale system.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assist applicant in properly complete government issued application for loan/grant housing assistance services.

Conduct housing program services outreach to government leadership, stakeholders and the local communities and local leaderships.

Answer any and all inquiries pertain to government housing assistance programs.

Answer incoming calls pertain to program services.

Collect payment and issue receipt to housing program loan holders.

Manage public relations for clients by arranging interviews to applicants on housing program loan/grant services.

Attended program regular meetings between government leaderships and stakeholders to discuss updates on services and products.

Developed weekly/monthly reports to superiors on program services and products.

• Actively participated in developing strategies for improving customer relations.
• Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.