MOHAMMED KABIR UDDIN
OZONE PARK,USA
Summary
Dynamic customer service professional with extensive experience at various multinational companies, excelling in queue management and documentation. Proven ability to enhance client satisfaction and drive revenue growth through effective account management. Proficient in CRM software and Microsoft Office, consistently delivering exceptional results in fast-paced environments with minimal supervision.
Overview
23
23
years of professional experience
Work History
Customer Service Ambassador
VIP Hospitality Services LLC
New York
11.2024 - Current
- As a Customer Service ambassador to guide, support, and provide information to passengers, visitors, and airport employees through Terminal 4 as well as working with TSA and CBP officers at the airport checkpoints and international arrivals.
Customer Service Agent
Hallmark Aviation Services
New York
09.2022 - 10.2024
- Airline Passenger Service & Operations, Working for International Arrivals Facilities & Associated Services.Working at Checkpoint, Ticketing & Access Verification as well as & Ensuring Queue Management.
Amazon Prime Now Associate
Amazon Prime Now LLC
Manhattan
10.2020 - 08.2022
- Working in a retail setting - filling Prime customer orders and preparing them for delivery.
Assistant Manager
Salz Management LLC
Manhattan
09.2018 - 10.2020
- Operating a cash register and ensuring all safety and sanitation standards. Answering customer queries, preparing various foods and beverages as required.
- Assist in accounting, scheduling, and documentation as needed for team members.
Account Manager
Food Village Restaurant
Beanibazar, Bangladesh
03.2014 - 08.2018
- As an Account Manager to build and maintain strong customer relationships, ensuring client satisfaction and driving revenue growth.
Senior Executive
Citycell Mobile
, Bangladesh
01.2004 - 02.2014
- Ensuring uninterrupted customer service within my span, and implementing SOPs recommended by management.
- Smooth transfer of collected revenue in Customer Care Points and Centers to the company account. Liaison with other departments. Supervising subscriber database management.
- Trained new employees. Preparing daily, monthly, and annual reports.
Sales & Traffic Officer
GMG Airlines Ltd.
Sylhet, Bangladesh
08.2002 - 12.2003
- Selling airline tickets and packages. Handling customers' complaints and queries, and handling baggage issues. Prepared all work-related documentation.
- Working at checking counters and issuing boarding passes by inspecting and verifying documentation.
- Airport ramp duty, preparing TRIM sheets, and special care for wheelchair and VIP passengers.
Education
Certificate of Fitness -
FDNY
New York, NY12-2019
NYC Security License & Certificates -
NY State Department of State
New York, NY09-2019
Qualifying Certificate - Food Protection
NYC Department of Health
New York, NY11-2018
Bachelor of Commerce - Management
Bangladesh National University
Bangladesh02.2002
Skills
- Customer service
- Queue management
- Documentation management
- Time management
- Account management
- CRM software proficiency
- Microsoft Office
Timeline
Customer Service Ambassador
VIP Hospitality Services LLC
11.2024 - Current
Customer Service Agent
Hallmark Aviation Services
09.2022 - 10.2024
Amazon Prime Now Associate
Amazon Prime Now LLC
10.2020 - 08.2022
Assistant Manager
Salz Management LLC
09.2018 - 10.2020
Account Manager
Food Village Restaurant
03.2014 - 08.2018
Senior Executive
Citycell Mobile
01.2004 - 02.2014
Sales & Traffic Officer
GMG Airlines Ltd.
08.2002 - 12.2003
Certificate of Fitness -
FDNY
NYC Security License & Certificates -
NY State Department of State
Qualifying Certificate - Food Protection
NYC Department of Health
Bachelor of Commerce - Management
Bangladesh National University
Similar Profiles
DEQ RAGEDEQ RAGE
Customer Service Representative Supervisor at VIP Hospitality LLCCustomer Service Representative Supervisor at VIP Hospitality LLC
Afrah ArtanAfrah Artan
Airport Customer Service Agent at VIP Hospitality LLCAirport Customer Service Agent at VIP Hospitality LLC
Jeremy CarrascoJeremy Carrasco
Airport Customer Service Representative 40 Hour/Wk at Hallmark Aviation Services/ VIP HospitalityAirport Customer Service Representative 40 Hour/Wk at Hallmark Aviation Services/ VIP Hospitality
ARIF HUSSINARIF HUSSIN
Medical Scribe at ModernMD Urgent CareMedical Scribe at ModernMD Urgent Care
TYFFANY MATOS-SINGHTYFFANY MATOS-SINGH
Social Immigration Worker at New York National Guard ArmySocial Immigration Worker at New York National Guard Army