ASHLEY GRAY
Terre Haute
Summary
Engaging customer service professional with over seven years of experience enhancing guest experiences through effective communication and empathy. Anticipates and addresses guest needs promptly, fostering a collaborative environment. Manages diverse customer interactions with care, delivering exceptional service and ensuring a welcoming atmosphere.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
Terre Haute Casino Resort
Terre Haute
03.2024 - Current
- Anticipated customer needs and responded promptly, enhancing overall service experience.
- Greeted and accommodated guests, fostering positive experiences from initial interaction.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Addressed customer complaints and inquiries swiftly, ensuring satisfaction and loyalty.
- Supported onboarding process by providing training for new staff members.
Server
Cracker Barrel Old Country Store
Terre Haute
02.2018 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Anticipated customer needs and responded promptly to enhance overall service experience.
- Memorized frequent customer preferences to build relationships and loyalty.
- Managed large parties with attentive service, ensuring order accuracy and guest satisfaction.
- Collaborated with kitchen staff during busy periods to streamline service and enhance team efficiency.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
Education
Certificate - Pharmacy Technician Training
Stepful
Detroit, MI03-2025
High School Diploma -
Merrillville High School
Merrillville, IN06-2013
Some College (No Degree) - Communications
Indiana State University
Terre Haute, IN, USSome College (No Degree) - Liberal Arts
Ivy Tech Community College
Terre Haute, IndianaSkills
- Exceptional customer service
- Hospitality service expertise
- Order accuracy
- Guest engagement
- Customer preference tracking
- Service prioritization
- Task prioritization
- Multitasking and organization
- Team collaboration
- Work schedule coordination
- Cash handling
- Inventory management
- Stock management
- Relationship management
- Strong work ethic
Certification
- Alcohol and Tobacco Training, Indiana, 2024
- Visualizing Japan Course Certification, Massachusetts Institute of Technology, 2024
Timeline
Server
Terre Haute Casino Resort
03.2024 - Current
Server
Cracker Barrel Old Country Store
02.2018 - Current
Certificate - Pharmacy Technician Training
Stepful
High School Diploma -
Merrillville High School
Some College (No Degree) - Communications
Indiana State University
Some College (No Degree) - Liberal Arts
Ivy Tech Community College