Gary Runyon
Henderson
Summary
Driven operations manager with expertise in customer relations, financial management, and strategic planning. Proven track record in enhancing customer satisfaction and achieving financial growth through effective team leadership and process optimization.
Overview
13
13
years of professional experience
Work History
Owner
Gary's Body Shop
Hastings, IA
01.2020 - Current
- Oversaw daily operations, ensuring high-quality auto repairs and customer satisfaction.
- Managed technicians, providing training and mentoring to enhance skills and efficiency.
- Fostered strong relationships with suppliers, negotiating favorable terms for materials and services.
- Analyzed financial performance, identifying areas for cost reduction and revenue enhancement.
- Established quality control processes to maintain industry standards in vehicle repairs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed strategic marketing initiatives to increase customer base and brand awareness.
- Implemented inventory management system to streamline parts procurement and reduce costs.
Body Shop Technician
Paul's Body Shop
Hastings, IA
07.2017 - 01.2020
- Repaired and painted vehicle exteriors to restore original appearance and protect against corrosion.
- Diagnosed structural damage using industry-standard measuring tools and adjusted body frames accordingly.
- Collaborated with insurance adjusters to provide accurate estimates for repairs and replacements.
- Mentored other technicians on best practices for repair techniques and safety protocols.
- Streamlined workflow processes to enhance efficiency in vehicle turnaround times and customer satisfaction.
- Maintained up-to-date knowledge of automotive technology advancements to improve service offerings.
- Oversaw quality control checks to ensure all repairs met safety standards and aesthetic expectations.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
- Consistently exceeded performance goals, contributing to overall success of the body shop department.
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Stayed current on industry trends and advancements in repair techniques through continuous professional development.
- Contributed to business growth by consistently receiving positive feedback from customers on completed repairs.
- Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
- Demonstrated proficiency in various welding techniques, ensuring strong structural integrity in all completed body repairs.
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.
- Enhanced customer satisfaction by providing high-quality repairs and maintaining a clean workspace.
- Maximized productivity by effectively prioritizing tasks based on customer needs and deadlines.
- Ensured accurate repair estimates by thoroughly inspecting vehicles and identifying all necessary parts and labor costs.
Estimator
Paul's Body Shop
Hastings, IA
07.2017 - 01.2020
- Analyzed vehicle damage to create accurate cost estimates for repairs.
- Collaborated with insurance adjusters to ensure compliance with industry standards.
- Developed detailed reports outlining repair procedures and material requirements.
- Streamlined estimating processes, reducing turnaround time for client approvals.
- Led initiatives to improve customer satisfaction through transparent communication of estimates.
- Evaluated and recommended improvements in estimating software for enhanced accuracy and productivity.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and and identify potential issues or challenges.
Braider Operator
Parker Hannifin Corp.
Red Oak, IA
03.2013 - 07.2017
- Operated braiding machinery to produce high-quality braided products.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Trained new employees on braiding techniques and safety protocols.
- Inspected finished products for quality assurance, ensuring compliance with specifications.
- Implemented process improvements that enhanced efficiency in braiding operations.
- Maintained accurate records of production output and equipment maintenance logs.
- Assisted in troubleshooting equipment issues, reducing operational disruptions.
- Coordinated inventory management to ensure availability of raw materials for production needs.
- organize, coordinate, and monitor multiple machines as they are running to ensure a quality product.
- prioritize job duties based on information obtained from Work Leader/Value Stream Team Leader and/or braid set-up sheet.
- communicate with Material Handler when needing supplies.
- diagnose and troubleshoot minor problems to prevent serious mechanical failures and communicate with Maintenance when needed.
- monitor the flow of production and check the schedule (via cards or Made to Order) to know what the current run is and what the future run(s) will be.
Education
High School Diploma -
East Mills Community School District
Malvern, IA05-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Strategic planning
- Project estimating
- Financial management
- Business development
- Business launch
- Business administration
- Negotiation
- Bidding processes
- Financial planning
Timeline
Owner
Gary's Body Shop
01.2020 - Current
Body Shop Technician
Paul's Body Shop
07.2017 - 01.2020
Estimator
Paul's Body Shop
07.2017 - 01.2020
Braider Operator
Parker Hannifin Corp.
03.2013 - 07.2017
High School Diploma -
East Mills Community School District