Ashley Green
Hampton,Georgia
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 15 years of Customer Service and Medical background in maintaining customer satisfaction and contributing to company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Piedmont Primary Care
06.2024 - 02.2025
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Medical Assistant
Emory University Hospital
12.2019 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
Medical Assistant
Eagles Landing Family Practice
06.2019 - 12.2019
- Work under the eclinical work system , while working the patient up for the Doctor
- Give injections as well as a full draw of blood and vitals per the Doctors request
- Run UA and pregnancy for routine visit
- Move well in a fast pace work setting while giving the patient an great experience at the office
Customer Service Representative
Sitel
03.2016 - 06.2018
- Responded to customer requests for products, services and company information
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Posted payments to accounts and maintained records
- Accurately inputted all patient and insurance information into company's computer system
Customer Service Representative
Walmart
02.2014 - 04.2016
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
CNA
Nurse Pro Staffing
01.2011 - 02.2014
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Documented all care actions by completing records and logs
Cashier
Krystals
05.2005 - 04.2009
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Counted cash in register drawer to balance register at beginning and end of shift
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
Education
Certificate -
Miller Motte Technica College
Augusta, GA01.2019
High School Diploma -
Mundys Mill High School
Jonesboro, GA01.2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
- CPR
- Specimens collection and processing
- Immunization administration
- Patient assessments
- Active listening
- Critical thinking
- Data entry
- Call center experience
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant (CMA)
- CPR Certification
- AED Certification
- BLS Certification
- Bartender License
- NRCMA
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Assistant
Piedmont Primary Care
06.2024 - 02.2025
Medical Assistant
Emory University Hospital
12.2019 - 05.2022
Medical Assistant
Eagles Landing Family Practice
06.2019 - 12.2019
Customer Service Representative
Sitel
03.2016 - 06.2018
Customer Service Representative
Walmart
02.2014 - 04.2016
CNA
Nurse Pro Staffing
01.2011 - 02.2014
Cashier
Krystals
05.2005 - 04.2009
High School Diploma -
Mundys Mill High School
Certificate -
Miller Motte Technica College
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