Ashley Green
Cypress,TX
Summary
Meticulous, highly motivated leader with strong organizational and multi-tasking abilities. Exceptional communication skills: successful in building high team morale and designing engaging strategies to drive retention. Adept at high volume sales, customer service management, conflict resolution, training and development, billing, and vendor relations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Manager/ Call Center
Academy Sports
Katy, TX
01.2024 - Current
- Resolve escalated customer complaints involving: Online orders, shipping delays, returns/exchanges
- Conduct ongoing coaching, skill development, and performance reviews.
- Identify breakdowns in processes and escalate appropriately.
- Support long-term planning for call center growth, seasonal hiring.
- Maintain training and knowledge documentation.
- Manage team leads and large call center associate teams via inbound/outbound calls, chats & emails
Co-Manager
Kroger Stores
Houston, TX
01.2021 - Current
- Support backroom operations including receiving process, unloading freight, and stock flow
- Monitor sales floor conditions, ensuring shelves are stocked, displays are set, and merchandise standards are met.
- Lead and supervise department managers, team leads, and hourly associates.
- Resolve escalated customer issues, returns, and service concerns.
- Track daily, weekly, and monthly sales performance and review with department managers to identify opportunities to drive revenue.
- Coordinate inventory audits and replenishment processes to optimize stock levels and minimize shortages.
Regional Trainer/Facilitator
Circle K Stores
Southaven, MS
01.2014 - 01.2021
- Analysis and data entry of daily training reports for seven markets.
- Proctor food safety/service safe certification training and examinations for store managers.
- Regular travel to conduct and oversee training and new hire orientation classes at 59+ stores.
- Evaluate training processes for errors, effectiveness, and efficiency.
- Train, develop, and assess managers to assure skills and knowledge and provide recommendations for improvement 151+ stores
- Facilitate recruiting, hiring, and training process of acquisitions.
Front Office Manager
Comfort Suites
Olive Branch, MS
01.2010 - 01.2014
- Continuous ability to quickly resolve customer concerns and service challenges.
- Manage daily front desk activities, including reservations, billing, and room assignments
- Create schedules, assign tasks, and ensure proper staffing levels
- Oversee reservation processes to ensure accurate room inventory management
- Monitor lobby appearance and guest traffic flow.
- Motivate and drive the team to deliver consistent, high-quality customer service.
- Complete night audit processes and ensure accuracy of financial reports.
- Develop training programs for front desk staff focused on customer engagement and conflict resolution techniques.
Area Manager
Burlington
Memphis, TN
2005 - 2010
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Northwest Community College
Senatobia, MS01-2004
Diploma - undefined
North Panola High
Sardis, MS01-2001
Skills
- Inventory Control
- HR Support
- Employee Relations
- Sales Growth
- Microsoft outlook, word, and Excel
- Customer service
- Hotel & Hospitality Management
- Leadership Development
- Employee Retention
- Recruitment
- Budgeting & P&L
- Shrink Reduction
- Vendor Relations
- Operations Management
- Multi-Unit Management
- Customer focused
- Problem-solving
Certification
Food Safety Manager Certification NRFS
Timeline
Customer Service Manager/ Call Center
Academy Sports
01.2024 - Current
Co-Manager
Kroger Stores
01.2021 - Current
Regional Trainer/Facilitator
Circle K Stores
01.2014 - 01.2021
Front Office Manager
Comfort Suites
01.2010 - 01.2014
Diploma - undefined
North Panola High
Area Manager
Burlington
2005 - 2010
Northwest Community College