Ashley Grissom
Bowie,TX
Summary
Dynamic Assistant Manager with a proven track record at Berend Brothers, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and decision-making, significantly improving service quality. Skilled in money handling and customer service, adept at fostering positive relationships and achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Berend Brothers
Bowie Tx
04.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CNA
Advanced Rehab & Health Center
Bowie, TX
01.2015 - 04.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Sales Associate
Firehouse Tan
Bowie, TX
01.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Graduate Certificate -
Bellevue ISD
Bellevue Texas 05.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Sales growth
- Policy enforcement
- Orientation and training
- Verbal and written communication
- Microsoft office expertise
- Computer skills
- Multitasking
Timeline
Assistant Manager
Berend Brothers
04.2019 - Current
CNA
Advanced Rehab & Health Center
01.2015 - 04.2019
Sales Associate
Firehouse Tan
01.2014 - 01.2015
Graduate Certificate -
Bellevue ISD