Ashley Gross
Summary
Professional bartender and cocktail waitress who's passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast-paced establishments and a deep knowledge of how to effectively manage team members and produce high levels of productivity and teamwork.
Overview
5
5
years of professional experience
Work History
Bartender/Cocktail waitress
Stars Cabaret
11.2021 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Highly organized, ability to multitask, and manage time efficiently
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintain healthy and inviting interactions with guest and team members.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Budtender
Tokyo Star Fish
03.2021 - 11.2021
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Prioritized helping customers over completing other routine tasks in store.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Server
Bend Brewing
06.2019 - 02.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Kinesiology
Central Oregon Community College
06.2022
High School Diploma -
Kealakehe High School
Kailua-kona, HI06.2011
Skills
- Strong multitasking
- Honest and Dependable
- Liquor, beer, and wine knowledge
- Memory retention
- Relationship Building
- Collaboration and Teamwork
- Food Service
- Alcohol awareness
- Customer Service
- New Hire Training
References
- Traci Trunan, Backyard Supervisor, Sunriver Resort, (248) 930-5619
- Will Herodote, Director of Operations, PGW LLC, (720) 346-0263
- Scott Heinbuch, Electrical Engineer with PhD Classification, (970) 980-9675
Timeline
Bartender/Cocktail waitress
Stars Cabaret
11.2021 - 06.2024
Budtender
Tokyo Star Fish
03.2021 - 11.2021
Server
Bend Brewing
06.2019 - 02.2020
Associate of Arts - Kinesiology
Central Oregon Community College
High School Diploma -
Kealakehe High School