Ashley Guerrero
Osmin Vargas Family Clinic
Mission,Tx
2
Languages
1
Certification
3
years of professional experience
Motivated healthcare administration graduate equipped with strong communication and organizational skills. Eager to contribute to a professional environment by quickly adapting to new tasks and responsibilities. Demonstrates effectiveness in team settings and excels in multitasking and problem-solving.
Work History
Receptionist
1 Year 10 Months- Provided needed customer service to internal and external customers.
- Managed over 50 incoming phone calls, directing inquiries to appropriate staff, facilitating efficient communication and support.
- Assisted with insurance verification and coordinated billing inquiries for patients.
- Optimized administrative workflows to successfully support a medical team treating 100+ patients each day.
- Coordinated with healthcare providers to confirm appointment details and availability.
- Performed accurate and prompt data entry into various computer systems, in accordance with company policy while maintaining integrity of patient information.
Sales Associate
6 Months- Processed sales transactions efficiently, ensuring timely service during peak hours.
- Assisted customers in selecting body shop supplies, enhancing overall customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server/Waiter
3 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed a section of 6 to 8 tables simultaneously while delivering accurate orders and quick table turnover.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Handled challenging customer situations with professionalism, contributing to a positive dining experience.
Education
Master's of Science - Healthcare Administration
- Graduate Gateway Scholarship Recipient
- 4.00 GPA
- Capstone Project: Compliance, Risk Management, and Patient Safety Integration. Analyzed healthcare compliance and risk management practices as a simulated Chief Risk Officer for a multi-site healthcare organization, identifying key patient safety risks and recommending strategies to improve reporting, regulatory compliance, and organizational safety culture.
Bachelors of Science - Integrated Health Sciences
- Dean's List in Fall 2021, Fall 2024, & Spring 2025
- President's List Fall 2023
- 3.51 GPA
- UTRGV Scholar-Meritorious Scholarship Recipient
- W.B. & M.S Peck Scholarship Recipient
High School Diploma
- Completed AP course in Statistics & Spanish
- Ranked in Top 10% of class
- National Honor Society President
Skills
Customer Service
Customer Service
Office organization
Appointment scheduling
Information accuracy
Time management
Data entry
Routine management
Problem-solving skills
Instruction comprehension
Licensed driver
Accountability
Certification
- CMA - Certified Medical Assistant
LANGUAGES
English (Native or Bilingual)
Spanish (Native or Bilingual)
Interests
Advocacy Campaigns
Outdoor Recreation
Physical and mental well-being
Personal Development and Self-Improvement
Documenting and sharing life experiences
Historical Exploration
Fashion and Style
Timeline
Receptionist
Osmin Vargas Family Clinic
12.2024 - CurrentRead More
Sales Associate
5A's Body Shop Supplies
05.2024 - 11.2024Read More
Server/Waiter
Buffalo Wings & Rings
01.2024 - 04.2024Read More
The University of Texas Rio Grande Valley
Master's of Science from Healthcare Administration
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The University of Texas Rio Grande Valley
Bachelors of Science from Integrated Health Sciences
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Academy of Health Science Professions STEM
High School Diploma
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