Ashley Gurtner
Westwego,LA
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
12
12
years of professional experience
Work History
Director of Client Care
Home Instead
Metairie, LA
07.2015 - Current
- Determined needs for special assessment activities in complex cases and managed care plans.
- Updated policies and procedures, continuously improving client assessments and care.
- Responded to client inquiries, asking pertinent questions to facilitate swift resolutions.
- Maintained communication with caregivers to address client issues and ensure timely problem resolution.
- Managed care assessments for over 115 clients and 150 caregivers, ensuring quality support.
Server
New Orleans Food and Spirits
Harvey, LA
04.2013 - 01.2014
- Arranged and prepared tables to create memorable guest experiences and encourage repeat business.
- Bussed and reset tables, ensuring cleanliness in dining room and work areas.
- Maintained order efficiency and accuracy through effective communication with kitchen staff.
- Demonstrated composure during high-pressure and fast-paced work environments.
Manager/Horticulturist
Bantings Nursery
Westwego, LA
03.2013 - 08.2013
- Resolved staff conflicts through active listening and effective mediation.
- Cultivated relationships with customers and suppliers to enhance collaboration.
- Evaluated suppliers to enforce cost controls and optimize operations.
- Monitored inventory levels and processed invoices in POS system.
Education
Associate Degree - Nursing
Delgado Community College
New Orleans, LA01.2018
Skills
- Positive attitude
- Customer service
- Team leadership
- Quality assurance
- Documentation skills
- Strategic planning
- Interdepartmental collaboration
References
Available upon request
Computer Software Knowledge
- Microsoft Office
- Excel
- Outlook
- PowerPoint
- Word
Timeline
Director of Client Care
Home Instead
07.2015 - Current
Server
New Orleans Food and Spirits
04.2013 - 01.2014
Manager/Horticulturist
Bantings Nursery
03.2013 - 08.2013
Associate Degree - Nursing
Delgado Community College