Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gustafson

Bardstown,KY

Summary

Motivated employee who welcomes new challenges and thrives in fast-paced environments. Works independently, with minimal supervision and pitches in to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures,

Overview

12
12
years of professional experience

Work History

Customer Service Associate

Thompson's Food Mart
Bardstown, KY, KY
01.2018 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Server Shift Leader

Kokos Cafe
Oak Lawn, IL
03.2011 - 05.2014
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.

Customer Service Associate

Pop"s Italian Beef
Mount Greenwood , IL
07.2007 - 09.2011
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Medical Billing And Coding

Elizabethtown Community And Technical College
Elizabethtown, KY

GED -

Moraine Valley Community College
Palos Hills, IL
05.2007

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Self-Motivated
  • Problem-Solving

Timeline

Customer Service Associate

Thompson's Food Mart
01.2018 - Current

Server Shift Leader

Kokos Cafe
03.2011 - 05.2014

Customer Service Associate

Pop"s Italian Beef
07.2007 - 09.2011

Medical Billing And Coding

Elizabethtown Community And Technical College

GED -

Moraine Valley Community College

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Ashley Gustafson