Ashley Hall
Lexington,SC
Summary
Professional Dispatcher with extensive experience in managing inbound and outbound communications, utilizing CAD systems, and maintaining accurate records. Adept at coordinating schedules, communicating with customers and drivers to ensure timely delivery of products/services. Efficiency in performing data entry with proficiency in Microsoft and Word programs. All while bringing strong analytical skills, geographical knowledge, and a commitment to customer service.
Overview
9
9
years of professional experience
Work History
Dispatcher
Kay Plumbing Heating and Cooling
08.2024 - 10.2024
- Handled inbound and outbound calls
- Communicated with customers and technicians through phone, fax, computer/CAD programs, and email.
- Simultaneously listen, talked, typed, and/or took written notes.
- Performed data entry using computer programs including Microsoft, and CAD systems.
- Utilized CAD system to dispatch technicians based on location and availability.
- Verified customer's information to ensure information in system was up to date and accurate.
- Maintained customer files both in digital, and hard copy formats.
Delivery Driver/Warehouse Worker
FedEx
08.2020 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Used multiple computer devices and equipment to optimize daily routes.
- Retained knowledge of Lexington, Columbia and surrounding areas in order to be more efficient when running multiple routes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Carefully sorted packages to trucks when needed.
- Assisted team members in order to complete daily routes in a timely manner.
- Utilized CAD system to assist in daily planning.
Dental Assistant
Premiere Aesthetic Dentistry
09.2017 - 03.2020
- Effectively communicated with others in both written and oral formats.
- Communicated with outside entities to obtain current status of incoming casework.
- Scheduled appointments accordingly, based on procedure and doctor's availability.
- Recorded patients' health history in both written and electronic formats.
- Ensured all information in files was current and accurate making notes of any changes as described by patient.
- Performed general chair-side duties for multiple procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Administrative Assistant
KW Beverage
10.2016 - 08.2017
- Delivered excellent customer service through prompt responses to customer inquiries.
- Established positive relationships with both customers and teammates.
- Managed filing system, entered data and completed other clerical tasks.
- Reviewed new hire paperwork prior to submitting to Human Resources Personnel.
- Voluntarily worked overtime which included attending promotional events.
- Interacted with vendors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed incoming calls, received messages and routed to department personnel.
- Utilized computer software to perform daily task.
- Managed incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dispatcher
Plumbing Solutions LLC
01.2016 - 10.2016
- Directed dispatching, routing, and tracking of technicians.
- Utilized CAD system to efficiently schedule calls based on location, availability, and level of urgency.
- Used interpersonal and active listening skills when communicating with others.
- Simultaneously listened, typed, and took notes while on calls with customers, and technicians.
- Performed weekly payroll using Quickbooks.
- Worked overtime booking after hours and emergency calls.
- Worked both independently and as part of a team.
- Processed invoices and payments for completed services.
Education
Associate of Applied Science - Health Sciences
Midlands Technical College
West Columbia, SC04-2014
Skills
- Data Entry
- Dispatch and CAD software
- Analytical Thinking
- Customer Service Specialist
- Multitasking
- Managing Schedules
- Phone Etiquette
- Electronic Filing Systems
- Microsoft, and Word Processing
- Geographical Knowledge of Lexington, Columbia, and Surrounding Areas
Timeline
Dispatcher
Kay Plumbing Heating and Cooling
08.2024 - 10.2024
Delivery Driver/Warehouse Worker
FedEx
08.2020 - 03.2024
Dental Assistant
Premiere Aesthetic Dentistry
09.2017 - 03.2020
Administrative Assistant
KW Beverage
10.2016 - 08.2017
Dispatcher
Plumbing Solutions LLC
01.2016 - 10.2016
Associate of Applied Science - Health Sciences
Midlands Technical College
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