Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ashley Harding

Houston,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

One Stop Taxes
01.2023 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Teleperformance
03.2022 - 12.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Caregiver

Bows-N-Ties
07.2012 - 03.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier

Exxon Mobil
09.2007 - 02.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Westgate
New Iberia, LA
04-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

One Stop Taxes
01.2023 - 01.2025

Customer Service Representative

Teleperformance
03.2022 - 12.2022

Caregiver

Bows-N-Ties
07.2012 - 03.2017

Cashier

Exxon Mobil
09.2007 - 02.2010

High School Diploma -

Westgate

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Ashley Harding