Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Hart

Los Angeles,CA

Summary

Adept at fostering customer loyalty and resolving complaints, I leveraged my problem-solving and empathetic communication skills at Southwest Airlines to enhance customer satisfaction. As a service-oriented self-starter, I excel in high-pressure environments, consistently managing multiple tasks with a keen eye for detail. My background also includes significant call center experience, underscoring my ability to deliver outstanding results in customer service roles. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
Los Angeles, CA
01.2018 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Customer Service Representative

Emirates Airlines
Los Angeles, CA
08.2016 - 05.2018

Sales Associate

Macys Department Store
01.2008 - 04.2016

Administrative Assistant

Anthony Law Office
Rome, IL
02.2005 - 06.2007

Education

Bachelor - Biology

University of California - Los Angeles
Los Angeles, CA
06.2016

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Customer Complaint Resolution
  • Service-oriented self-starter

Languages

English
Full Professional
Persian
Native or Bilingual
Italian
Native or Bilingual

Timeline

Customer Service Agent

Southwest Airlines
01.2018 - Current

Customer Service Representative

Emirates Airlines
08.2016 - 05.2018

Sales Associate

Macys Department Store
01.2008 - 04.2016

Administrative Assistant

Anthony Law Office
02.2005 - 06.2007

Bachelor - Biology

University of California - Los Angeles
Ashley Hart