ASHLEY HARVEY
Arvada,Co
Summary
I have been in the Hospitality environment since I was 18, starting when I was in high school at my local moose lodge and continuing into the bar environment and then into restaurant environment! I’ve learned and maintained multiple skills while working in customer service and would love to join a team I can utilize what I already know and learn more and grow!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Old Chicago
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
Server/Bartender
BUFFALO WILD WINGS
02.2021 - 04.2024
- Greeted and accommodated guests, building a positive experience from the first interaction
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Prepared and served food and beverages to customers
- Delivered customer checks and securely processed credit card or cash payments
- Monitored food and beverage levels to satisfy customer needs
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Verified guests' ID to ensure they met the required age of 21 if ordering alcohol
- Completed additional cleaning tasks required by management
- Performed all duties associated with my position before the end of my shift.
Bartender/server
MILE HIGH BILLIARDS
11.2013 - 01.2021
- Checked identification of customers to verify age requirements needed for purchase of alcohol
- Supported coworkers by preparing specialty drinks for patrons in all areas of establishment
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware, and napkins
- Multitasked to meet customer, business operations, and staff needs with minimal errors or delays, also in regards to food and beverage
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business
- Monitored patrons to keep alcohol consumption in designated areas and avoid overconsumption
- Maintained a clean work environment, discarded all garbage in designated disposal bins, wiped and sanitized prep surfaces, customer surfaces, inventory shelving, presentation surfaces; glass doors, windows, mirrors, and POS screens
- Swept, mopped, wiped, and sanitized bathrooms.
Team Member
ARAMARK
03.2013 - 10.2013
- Rotated through series of different stations a weekly based on team needs
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Cleaned work areas regularly to keep team efficient and eliminate any safety or sanitation concerns
- Filled requirements asked of customers regarding specific dress code regulations
- Followed specific health regulations and requirements
- Operated cash and card register as needed for business to profit.
Education
HIGH SCHOOL DIPLOMA -
Palisade High School
Grand Junction, COSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Supply Restocking
- Quality Control
- Suggestive Selling
- Point of sale operation
- Beverage Preparation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cleaning and sanitizing
- Ability to Lift 30 Pounds
- Table Monitoring and Turnover
Certification
Serve safe
Timeline
Server
Old Chicago
05.2024 - Current
Server/Bartender
BUFFALO WILD WINGS
02.2021 - 04.2024
Bartender/server
MILE HIGH BILLIARDS
11.2013 - 01.2021
Team Member
ARAMARK
03.2013 - 10.2013
HIGH SCHOOL DIPLOMA -
Palisade High School