Ashley Haupt
Crofton,NE
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Mike's Crab House through exceptional service and guest engagement. Skilled in team collaboration and POS system management, I significantly contributed to streamlining operations and boosting repeat business. Renowned for maintaining high cleanliness standards and exceptional memory retention, ensuring personalized and efficient service.
Overview
3
3
years of professional experience
Work History
Server
Mike's Crab House
04.2024 - 08.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shampoo Technician
Vaughan Diann Salon and Spa
06.2021 - 06.2023
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Streamlined appointment scheduling processes with effective time management strategies, reducing wait times for clients.
- Demonstrated flexibility in schedule availability, accommodating last-minute appointments or changes as needed for superior client satisfaction.
- Contributed to the salon''s reputation for outstanding customer service by consistently going above and beyond client expectations during shampoo treatments.
- Enhanced salon efficiency by maintaining a clean and organized work station at all times.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
Education
No Degree - Undecided
Anne Arundel Community College
Arnold, MD01-2025
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Team collaboration
Timeline
Server
Mike's Crab House
04.2024 - 08.2024
Shampoo Technician
Vaughan Diann Salon and Spa
06.2021 - 06.2023
No Degree - Undecided
Anne Arundel Community College
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