Ashley Hayford
Pleasant Prairie,WI
Summary
Detail-oriented professional with dual Associate degrees in Medical Billing and Coding with honors and Health Science, demonstrating a strong commitment to the healthcare and childcare sectors. A passion for health science, combined with a solid foundation in customer service, facilitates effective integration of skills to support team objectives and enhance client experiences. Eager to learn and adapt, dedicated to making a meaningful impact in both fields while contributing positively to a dynamic work environment. Authorized to work in the US for any employer, ready to embrace new challenges and opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Teacher
KinderCare Learning Centers+
05.2024 - Current
- Supported co-teachers in implementing educational programs and activities from infancy to 12 years of age
- Assisted in maintaining a safe and engaging learning environment for children.
- Helped with classroom management and organization.
- Facilitated communication between parents and teachers regarding children's progress and development.
- Helped distribute and serve meals during lunch and snack times.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Developed strong relationships with students, fostering a positive learning environment and increased academic success.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Receptionist/Customer Service Representative
Suburban Subaru
05.2016 - 01.2019
- I was hired as a Customer Service Representative, where my primary responsibilities included reaching out to customers who had recently purchased vehicles from us to ensure their satisfaction. I addressed any issues or concerns they had, providing timely and effective solutions.
- Shortly after, I took on the role of Receptionist, managing a high volume of phone calls, directing them to the appropriate personnel, scanning and filing documents electronically, and training new employees for reception duties.
- Additionally, I served as a Service Appointment Coordinator, assisting customers in scheduling service appointments and contacting them regarding any recalls on their vehicles. My focus remained on delivering exceptional customer service and ensuring smooth operational processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Experience Specialist
Stop and Shop
04.2011 - 05.2016
- I began my career at Stop and Shop as a cashier. Shortly thereafter, I transitioned to managing the self-scan registers, where I was responsible for overseeing four registers, assisting customers with any issues, ensuring all transactions were completed correctly, and maintaining cleanliness at the registers.
- I then advanced to the service desk, where my duties included addressing customer complaints and issues, answering phone calls, performing Western Union transactions, handling lottery and tobacco sales, and conducting end-of-day money counts.
- Subsequently, I was promoted to Cashier Department Head (CDH), where I managed the front-end operations of the store. My responsibilities included scheduling shifts and breaks for staff, ensuring efficient checkout processes, addressing customer issues during checkout, answering phone calls, reconciling registers, and conducting end-of-day financial sweeps.
- In addition to my primary roles, I gained experience working in the floral, bakeshop, and deli departments. Throughout my tenure, my primary focus remained on providing exceptional customer service.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
Associates - Medical Billing And Coding Specialist
Herzing University
Kenosha, WI12.2023
Associates - Health Science
Goodwin College
East Hartford, CT12.2019
High school or equivalent - General studies
Rockville High School
Vernon, CT06.2013
Skills
- Administrative experience
- Management
- Receptionist (3 years)
- Microsoft Office (6 years)
- Customer Service (8 years)
- Organizational skills
- Communication skills
- Supervising experience
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
Certification
- CPR Training
- Child Abuse and Neglect Training
- Abusive Head Trauma Training
- Shaken Baby Syndrome Training
- SIDS Training
Timeline
Lead Teacher
KinderCare Learning Centers+
05.2024 - Current
Receptionist/Customer Service Representative
Suburban Subaru
05.2016 - 01.2019
Customer Experience Specialist
Stop and Shop
04.2011 - 05.2016
High school or equivalent - General studies
Rockville High School
Associates - Medical Billing And Coding Specialist
Herzing University
Associates - Health Science
Goodwin College
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