Ashley Haywood
Lake City VA Medical Center
Gainesville,FL
3
Certifications
21
years of professional experience
Supporting patient flow, documentation, and information retrieval in hospital and VA settings. Coordinates requests for nursing and clerical teams, keeps records accurate, and helps service lines move smoothly in fast-paced care environments. Uses dietary software and brings steady communication, privacy awareness, and organized follow-through that fit medical support work.
Work History
Dietetic Health Technician Ambassador
2 Years 6 Months- Use dietary software to retrieve patient diet orders, menus, recipes, and inventory information; follow modified-diet instructions accurately.
- Handle patient meal requests in person and by telephone; explain therapeutic-diet information to patients, visitors, and nursing staff.
- Clarify order issues, confirm appropriate selections, respond professionally to concerns, and communicate with care teams to support service resolution.
- Coordinate menu selections, nourishment labels, standing orders, and meal-service information while maintaining accuracy and confidentiality.
Emergency Screening Coordinator
3 Months- Full time 40hrs/week
- Serve as an initial point of contact for individuals seeking crisis stabilization and detox services; provide respectful intake and admissions support.
- Complete client screenings, obtain vital signs, conduct breath-alcohol and drug screens, and maintain accurate admission documentation.
- Coordinate client flow, monitor waiting areas, support timely service, and communicate emerging needs to clinical staff.
- Assist with discharge coordination and follow-up, contribute to team meetings, and handle sensitive information professionally.
Support Technician
4 Years 11 Months- Supported nursing staff with patient mobility using specialized lifting equipment under RN supervision.
- Answered calls, monitored nurse-call systems, filed information, and maintained supplies and equipment to support daily unit operations.
- Communicated with clinical team members and helped maintain a safe, orderly patient-care environment.
Custodial Worker
1 Year 9 Months- Maintained clean indoor and outdoor spaces, responded to spills, and used cleaning products and equipment safely.
- Demonstrated reliability, punctuality, and attention to safety and sanitation.
Youth Care Worker
4 Years 3 Months- Supported a safe and secure environment, supervised daily routines, and responded to behavioral needs professionally.
- Completed student records, routine reports, and correspondence; followed written and verbal instructions.
Patient Sitter
1 Year 6 Months- Observed patients for behavioral changes and potential safety concerns, offering calm, respectful support.
- Assisted with hygiene, feeding, and restroom needs as appropriate; relayed relevant concerns to care staff.
Dietary Aide
1 Year 5 Months- Prepared and served meals, monitored food and supply availability, assisted with inventory, and sanitized work areas.
Dietary Aide
3 Years 7 Months- Assisted with food preparation and meal service, inventory storage, and cleaning and sanitizing utensils and work areas.
Cashier / Server
1 Year 2 Months- Processed customer payments, issued receipts and change, greeted guests, and checked orders for accuracy.
Education
GED
Skills
Patient and Veteran-centered service • Telephone and in-person communication • Patient intake and screening • Records and documentation • Data entry and information retrieval • Patient-flow coordination • Clinical-team communication • Appointment and follow-up coordination support • Medical terminology and vital signs • Electronic and dietary software systems • Privacy
confidentiality
and HIPAA awareness • Problem solving and service recovery • Safety awareness • Time management and prioritization
Patient monitoring • Medical records • Vital signs • Senior care • Typing • Leadership • Healthcare ethics • Customer service
Certification
Certified Clinical Medical Assistant (CCMA)
Personal Information
Work Permit: Authorized to work in the United States
WORK AUTHORIZATION
Authorized to work in the United States
Timeline
Emergency Screening Coordinator
Meridian HealthCare
08.2024 - 11.2024Read More
Dietetic Health Technician Ambassador
Lake City VA Medical Center
05.2024 - CurrentRead More
Custodial Worker
University of Florida
12.2020 - 09.2022Read More
Support Technician
UF Health Shands Hospital
08.2019 - 07.2024Read More
Youth Care Worker
Alachua Academy / Department of Juvenile Justice
08.2016 - 11.2020Read More
Patient Sitter
North Florida Regional Medical Center
02.2015 - 08.2016Read More
Dietary Aide
Parkmeadows Rehab Center
03.2014 - 08.2015Read More
Dietary Aide
Woodland Care Center
05.2010 - 12.2013Read More
Cashier / Server
Gator Dining Services
02.2006 - 04.2007Read More
Department of Education
GED
Read More