Ashley Hearsum
Springfield,OH
Summary
Proven leader with extensive experience in business management and customer relations, notably at Logan's Roadhouse. Excelled in budget administration and problem-solving, enhancing operational efficiency and stakeholder satisfaction. Skilled in multitasking and relationship building, achieving significant improvements in employee retention and customer loyalty. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Owner
Ashy's In-home Daycare
01.2019 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained accurate accounting of tuition and operating reports.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Secretary to the General Manager
Bobby Fisher
07.2015 - 01.2019
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential information in professional manner.
Manager
Logan's Roadhouse
01.2008 - 07.2015
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Education
University of Toledo
Toledo, OHHigh School Diploma -
Kenton Ridge High School
Springfield, OH05.2003
Skills
- Business Management
- Budget Administration
- Administrative Oversight
- Human Resources
- Product branding
- Customer Relations
- Relationship Building
- Parent Communication
- Problem-solving abilities
- Community Networking
- Multitasking Abilities
Timeline
Owner
Ashy's In-home Daycare
01.2019 - Current
Secretary to the General Manager
Bobby Fisher
07.2015 - 01.2019
Manager
Logan's Roadhouse
01.2008 - 07.2015
Education
University of Toledo
High School Diploma -
Kenton Ridge High School
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