Ashley Hedges
Panama City Beach,FL
Summary
Capable reservationist and bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service.
Overview
7
7
years of professional experience
Work History
Bartender
Paradise Adventures
04.2022 - Current
- Served high customer volumes on the phone and in person.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Reservationist
Paradise Adventures
04.2022 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Quartermaster
United States Navy
01.2017 - 01.2022
- Updated logs, coordinated documents and wrote detailed reports.
- Plotted and corrected charts and publications.
- Checked and replenished inventory to maintain optimal operations.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
- Handled maintenance reports for orders requested and completed.
Education
No Degree - Health Sciences
American Military University
High School Diploma -
Guilford High School
Rockford05.2013
Skills
- Guest Satisfaction
- Reconciling Cash Drawers
- Safe Serving Knowledge
- Customer Service
- Ability to Lift 30 Pounds
- Monitoring Alcohol Consumption
- Clerical Support
- Telephone Reservations
- Creative Solutions
Timeline
Bartender
Paradise Adventures
04.2022 - Current
Reservationist
Paradise Adventures
04.2022 - Current
Quartermaster
United States Navy
01.2017 - 01.2022
No Degree - Health Sciences
American Military University
High School Diploma -
Guilford High School
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