Ashley Heenan
Mount Vernon,WA
Summary
Proven to excel in high-pressure environments, I leveraged my liquor expertise and customer service skills at Sports Keg to significantly enhance guest satisfaction and drive revenue growth. A reliable team player, I mastered both bartending and culinary duties, contributing to a loyal clientele base and streamlining operations to reduce wait times.
Overview
13
13
years of professional experience
Work History
Bartender
Sports Keg
Burlington, WA
08.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cook
Sports Keg
Burlington, WA
10.2011 - 05.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Skagit Valley College
Mount Vernon, WADiploma -
South Coast High School
Point Arena, CA2010
Skills
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Customer service expertise
- Managment Experience
Timeline
Bartender
Sports Keg
08.2017 - Current
Cook
Sports Keg
10.2011 - 05.2016
Skagit Valley College
Diploma -
South Coast High School