Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Held

Liberty Lake,WA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Lead Preschool Teacher

Enriched Beginnings Learning Center
04.2023 - 09.2023
  • Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
  • Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
  • Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.

Visitation Supervisor

Better Futures Together
10.2021 - 02.2022
  • Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in evaluation of reunification goals.
  • Enhanced family bonding by supervising and facilitating positive parent-child interactions during visitations.
  • Promoted healthy communication between parents and children through active listening, empathy, and constructive feedback techniques.

Kindergarten Instructional Assistant

Spokane International Academy
12.2020 - 09.2021
  • Created and implemented different learning activities to meet needs of different types of learners.
  • Provided individualized and small group instruction to help struggling students.
  • Worked to identify students who were at risk of falling behind.
  • Collaborated with teachers and parents to develop strategies that supported student learning.

Front Desk Agent

Best Western Plus Wheatland Inn
11.2019 - 05.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Hostess

Best Western Plus Coeur D'alene Inn
03.2015 - 07.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed guests of accurate wait times.

Education

Associate of Arts - Sociology

Walla Walla Community College
Walla Walla, WA
12-2025

High School Diploma -

East Valley High School
Spokane Valley, WA
06-2018

Skills

  • Strong communication skills
  • Critical thinking
  • Cultural competence
  • Teamwork and collaboration
  • Community service
  • Positive attitude
  • Adaptability and dependability
  • Interpersonal skills
  • Conflict resolution
  • Customer Communication and Empathy

Timeline

Lead Preschool Teacher

Enriched Beginnings Learning Center
04.2023 - 09.2023

Visitation Supervisor

Better Futures Together
10.2021 - 02.2022

Kindergarten Instructional Assistant

Spokane International Academy
12.2020 - 09.2021

Front Desk Agent

Best Western Plus Wheatland Inn
11.2019 - 05.2020

Hostess

Best Western Plus Coeur D'alene Inn
03.2015 - 07.2017

Associate of Arts - Sociology

Walla Walla Community College

High School Diploma -

East Valley High School

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