Ashley Heller
Tobyhanna,PA
Summary
Focused Office Coordinator with 6 years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Legal Secretary
Monroe County District Attorney's Office
Stroudsburg PA
04.2024 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
Office Coordinator
Lehigh Valley Health Network
Carbondale, PA
03.2018 - Current
- At LVHN I am a front desk receptionist in a busy office
- I check all patients in and out, make appointments, answer the phones, handle the faxes and much more
- I am comfortable collecting money from the patients for their copays and back due bills
- I also handle putting in the patients lab values and health maintenance paperwork
- I can also clean rooms and room patients when our office is behind
- I approve all billing before it goes out to insurance companies, make the employees schedules and I am also part of the hiring process.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
Billing Specialist
ELS, LLC
Goldsboro, NC
10.2012 - 04.2014
- At ELS, I would make sure all of the truck drivers turned in their paperwork and I made sure we paid them correctly for the loads they pulled
- I loaded paperwork into our computer, and I was also in charge of our on house accounts receivable.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Receptionist
Goldsboro Veterinary Hospital
Goldsboro, NC
12.2011 - 07.2012
- At GVH I was in charge of answering phones and directing calls, taking payments, closing out payments at the end of the night, inventory, keeping our website up to date and greeting clients on the phone and in person
- I also filled medications and assisted with appointments when required
- I was also required to promote new products for the clinic and sell sell sell
- My personality made this my favorite part of the job.
Receptionist
Lagrange Animal Hospital
Goldsboro, NC
09.2009 - 06.2010
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Some College (No Degree) - Business Management
Penn State
Dunmore, PASkills
- 50 WPM typing
- Inventory Management
- Accounts Receivable and Billing
- Sales and Marketing
- Phone Etiquette
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Medical Records
- HIPAA
- Medical Terminology
- Epic
- Problem-solving
- Team Work
- Hospital Experience
- Medical Billing
- QuickBooks
- Patient Care
- Medical Coding
- Conflict management
- Negotiation
- Customer service
- EMR Systems
- Data Entry
- Anatomy Knowledge
- CPT Coding
- ICD-10
- Medical billing
- Accounts receivable
- Medical terminology
- EMR systems
- Front desk
- Account management
- Office management
- Cash handling
- Bookkeeping
- Medical records
- Typing
- Revenue cycle management
- ICD coding
- Medicare
- Supervising experience
- Databases
- Open Dental
- Microsoft Office
- Medical collection
- Accounting
- Medical coding
- ICD-9
- Discharge planning
- Clerical Experience
- Data entry (5 years)
Certification
Driver's License
Timeline
Legal Secretary
Monroe County District Attorney's Office
04.2024 - Current
Office Coordinator
Lehigh Valley Health Network
03.2018 - Current
Billing Specialist
ELS, LLC
10.2012 - 04.2014
Receptionist
Goldsboro Veterinary Hospital
12.2011 - 07.2012
Receptionist
Lagrange Animal Hospital
09.2009 - 06.2010
Some College (No Degree) - Business Management
Penn State