Ashley Helom
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Housekeeper
Holiday Inn Express & Suites
Clinton, MS
08.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Customer Service Representative-Work From Home
Sirius XM Radio -TSD Global
Remote
07.2021 - 09.2022
- Conducted between 45-50 outbound phone calls daily to reach potential clients and market satellite radio subscriptions and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Utilized innovative sales techniques to upsell products and services.
Order Specialist-Work From Home
TSD Global
Remote
04.2020 - 05.2021
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Processed customer orders in line with established policies and procedures.
Education
High School Diploma -
Florence High School
Florence, MS05.2006
Skills
- Bloodborne pathogen training
- Cleaning methods
- Exceptional time management
- Decision making skills
Timeline
Housekeeper
Holiday Inn Express & Suites
08.2022 - Current
Customer Service Representative-Work From Home
Sirius XM Radio -TSD Global
07.2021 - 09.2022
Order Specialist-Work From Home
TSD Global
04.2020 - 05.2021
High School Diploma -
Florence High School