Ashley Hicks
Durham,NC
Overview
8
8
years of professional experience
Work History
Director of Operations
Elevate With Tre LLC
Raleigh, NC
11.2019 - 12.2022
- Coordinated sales strategies to produce $100,000+ in revenue through business analysis.
- Oversaw day-to-day production activities in accordance with objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved business profits by 40% through strategic updates to processes, procedures and team makeup.
- Monitored and coordinated workflows to optimize resources
Alfred Fleishman Diversity Fellow
FleishmanHillard
Raleigh, NC
04.2021 - 07.2021
- Produced high-quality work in short periods of time to meet deadlines
- Drafted 5+ releases detailing relevant newsworthy information weekly
- Responded to 10+ requests for information from media or designated appropriate spokesperson or information source monthly
- Developed strong organizational and communication skills through coursework and volunteer activities
Investigative Intern
DisneyABC Television Group
06.2019 - 04.2020
- Discovered 900+ news leads for news broadcasts
- Lead PR/Social Media for Troubleshooter Diane Wilson's Content
- Received, investigated and followed through on requests for production
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders
Virtual Sales Consultant
CarMax
Raleigh, NC
06.2018 - 08.2019
- Top Consultant in vehicle inventory sales monthly.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Facilitated 30+ Vehicle purchases monthly.
Inbound Sales/Outbound Sales
Charter Communications
Morrisville, NC
01.2015 - 08.2018
- Performed as Top 1% Sales Agent
- Worked with 40+ daily customers to sell digital cable, internet, and phone
- Mentored 15+ new sales agents monthly
- Worked with 30 daily customers to sell over $200 worth of television, internet, and phone products.
Education
B.A - Mass Communications
North Carolina Central University
Durham, NC12.2020
Skills
- Expert in following systems :
ICOMS/CSG, CRM Salesforce, DALET - Cross functional Collaboration
- Scrum Agile Methodologies
- Strategy Strategic initiatives
- Project Management Process Improvements
- Data Analysis
Timeline
Alfred Fleishman Diversity Fellow
FleishmanHillard
04.2021 - 07.2021
Director of Operations
Elevate With Tre LLC
11.2019 - 12.2022
Investigative Intern
DisneyABC Television Group
06.2019 - 04.2020
Virtual Sales Consultant
CarMax
06.2018 - 08.2019
Inbound Sales/Outbound Sales
Charter Communications
01.2015 - 08.2018
B.A - Mass Communications
North Carolina Central University