Michael Wilson
Louisville,KY
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Sales Professional/Merch. Installation Coordinator
Sleep Number
2024.05 - Current
- Achieved a 50% close rate, generating an average of $120,000+ in monthly sales.
- Assisted 40–50 customers per week, providing tailored sleep solutions to maximize comfort and sales.
- Managed in-store merchandising and product placement, increasing customer engagement and boosting sales by 15%.
- Coordinated 10–15 installations per week, ensuring seamless scheduling and post-installation follow-ups.
Corporate HR & Benefits Coordinator
Jones Plastic And Engineering Company
2022.01 - 2024.05
- Managed benefits administration and HR support for a workforce of 500+ employees across multiple locations.
- Processed and onboarded an average of 20–30 new hires per quarter, ensuring compliance with company policies.
- Handled 75+ employee inquiries per month, resolving benefits and HR-related issues efficiently.
- Assisted in reducing benefits enrollment errors by 25%, streamlining documentation and communication.
Human Resources Coordinator
Kenco Logistics
2021.04 - 2022.01
- Supported HR functions for a 300+ employee logistics facility, managing recruitment, onboarding, and compliance.
- Processed 15+ new hires per month, ensuring smooth orientation and paperwork completion.
- Reduced onboarding processing time by 30%, improving efficiency in HR workflows.
- Managed an average of 50 employee inquiries per month, ensuring workplace policy compliance.
Call Center Agent
Rue Gilt Groupe
2018.10 - 2021.04
- Handled an average of 80–100 customer calls per day, providing support for order processing, returns, and account management.
- Maintained a 95%+ customer satisfaction rating, consistently resolving issues in under 5 minutes per call.
- Assisted in processing $10,000+ in customer orders daily, ensuring accuracy and efficiency
Subcontractor Installation Technician
Time Warner Cable
2017.02 - 2018.10
- Completed 4–6 residential installations per day, ensuring high-quality cable, internet, and home entertainment setups.
- Achieved a 98% first-time installation success rate, reducing follow-up visits and customer complaints.
- Provided technical support to 50+ customers per week, troubleshooting connection and equipment issues.
Residential & Commercial Installation Tech
Goodman Networks
2015.08 - 2017.02
- Installed fiber-optic and broadband services for an average of 5–7 homes and businesses per day.
- Maintained a 97%+ on-time completion rate, ensuring adherence to project deadlines.
- Assisted in commercial installations for small businesses and office buildings, ensuring seamless network integration.
Education
Bachelor of Science - Business
Campbellsville University
Campbellsville, KYSkills
- Competitive Product & Service Knowledge
- Cross-Selling & Upselling Strategies
- Promotions & Pricing Strategy
- CRM Software (ICOMS, CSG, Salesforce)
- Objection Handling & Closing Techniques
- Troubleshooting Basic Service Issues
- Customer Retention & Service Customization
- Billing & Contract Clarifications
- Inventory & Store Merchandising
Timeline
Sales Professional/Merch. Installation Coordinator
Sleep Number
2024.05 - Current
Corporate HR & Benefits Coordinator
Jones Plastic And Engineering Company
2022.01 - 2024.05
Human Resources Coordinator
Kenco Logistics
2021.04 - 2022.01
Call Center Agent
Rue Gilt Groupe
2018.10 - 2021.04
Subcontractor Installation Technician
Time Warner Cable
2017.02 - 2018.10
Residential & Commercial Installation Tech
Goodman Networks
2015.08 - 2017.02
Bachelor of Science - Business
Campbellsville University