Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wilson

Louisville,KY

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Sales Professional/Merch. Installation Coordinator

Sleep Number
05.2024 - Current
  • Achieved a 50% close rate, generating an average of $120,000+ in monthly sales.
  • Assisted 40–50 customers per week, providing tailored sleep solutions to maximize comfort and sales.
  • Managed in-store merchandising and product placement, increasing customer engagement and boosting sales by 15%.
  • Coordinated 10–15 installations per week, ensuring seamless scheduling and post-installation follow-ups.

Corporate HR & Benefits Coordinator

Jones Plastic And Engineering Company
01.2022 - 05.2024


  • Managed benefits administration and HR support for a workforce of 500+ employees across multiple locations.
  • Processed and onboarded an average of 20–30 new hires per quarter, ensuring compliance with company policies.
  • Handled 75+ employee inquiries per month, resolving benefits and HR-related issues efficiently.
  • Assisted in reducing benefits enrollment errors by 25%, streamlining documentation and communication.

Human Resources Coordinator

Kenco Logistics
04.2021 - 01.2022
  • Supported HR functions for a 300+ employee logistics facility, managing recruitment, onboarding, and compliance.
  • Processed 15+ new hires per month, ensuring smooth orientation and paperwork completion.
  • Reduced onboarding processing time by 30%, improving efficiency in HR workflows.
  • Managed an average of 50 employee inquiries per month, ensuring workplace policy compliance.

Call Center Agent

Rue Gilt Groupe
10.2018 - 04.2021
  • Handled an average of 80–100 customer calls per day, providing support for order processing, returns, and account management.
  • Maintained a 95%+ customer satisfaction rating, consistently resolving issues in under 5 minutes per call.
  • Assisted in processing $10,000+ in customer orders daily, ensuring accuracy and efficiency

Subcontractor Installation Technician

Time Warner Cable
02.2017 - 10.2018
  • Completed 4–6 residential installations per day, ensuring high-quality cable, internet, and home entertainment setups.
  • Achieved a 98% first-time installation success rate, reducing follow-up visits and customer complaints.
  • Provided technical support to 50+ customers per week, troubleshooting connection and equipment issues.

Residential & Commercial Installation Tech

Goodman Networks
08.2015 - 02.2017
  • Installed fiber-optic and broadband services for an average of 5–7 homes and businesses per day.
  • Maintained a 97%+ on-time completion rate, ensuring adherence to project deadlines.
  • Assisted in commercial installations for small businesses and office buildings, ensuring seamless network integration.

Education

Bachelor of Science - Business

Campbellsville University
Campbellsville, KY

Skills

  • Competitive Product & Service Knowledge
  • Cross-Selling & Upselling Strategies
  • Promotions & Pricing Strategy
  • CRM Software (ICOMS, CSG, Salesforce)
  • Objection Handling & Closing Techniques
  • Troubleshooting Basic Service Issues
  • Customer Retention & Service Customization
  • Billing & Contract Clarifications
  • Inventory & Store Merchandising

Timeline

Sales Professional/Merch. Installation Coordinator

Sleep Number
05.2024 - Current

Corporate HR & Benefits Coordinator

Jones Plastic And Engineering Company
01.2022 - 05.2024

Human Resources Coordinator

Kenco Logistics
04.2021 - 01.2022

Call Center Agent

Rue Gilt Groupe
10.2018 - 04.2021

Subcontractor Installation Technician

Time Warner Cable
02.2017 - 10.2018

Residential & Commercial Installation Tech

Goodman Networks
08.2015 - 02.2017

Bachelor of Science - Business

Campbellsville University

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Michael Wilson