ASHLEY HILL
Murrieta,CA
Summary
Hard-working and results-driven retail management professional with 16 years of experience in leadership, visual merchandising, and customer service. Passionate about building loyal customer relationships through exceptional service and an elevated shopping experience. Proven success in training and developing high-performance teams that consistently exceed company expectations and sales goals. Adept at driving operational efficiency, enhancing brand presence, and fostering a positive team culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Store Manager
Torrid
06.2024 - Current
- Oversee all aspects of store operations, ensuring excellence in sales performance, customer service, and team leadership.
- Recruit, train, and develop high-performing teams, fostering a culture of accountability, motivation, and growth.
- Manages payroll, scheduling, and staffing to ensure optimal coverage while staying within budget guidelines.
- Implements visual merchandising strategies to enhance store presentation, maximize product placement, and drive sales.
- Analyzes key performance indicators (KP|s) to identify trends, optimize operations, and improve overall store performance.
- Leads district-wide initiatives, including providing guidance and training to other teams.
- Maximize store foot traffic by running strategic hourly sales segments to boost customer engagement and conversion rates.
- Effectively handles customer concerns, resolving issues promptly to enhance satisfaction and build brand loyalty.
General Store Manager
Guess Inc Factory
09.2019 - 07.2023
- Created mid-week strategies to enhance sales growth and operational efficiency.
- Streamlined scheduling to comply with CPA guidelines, covering peak hours within payroll limits.
- Led initiatives to recruit, train, and develop high-performing teams to drive operational success.
- Devised a regional KPI development plan.
- Leveraged company tools and resources to strengthen customer relations.
- Conducted comp shopping weekly to keep promotions in line with market trends.
- Exceeded company expectations by reducing store shrink from 5% to under 1% swiftly.
- Designated District LP Captain, implementing effective asset protection protocols.
- Achieved top employee retention rate in region, boosting team stability.
Multi-Unit Manager/District Manager In Training
Charming Charlie
04.2012 - 09.2019
- Monitored district sales metrics and delivered midday performance analyses to enhance results.
- Resolved customer complaints and concerns, ensuring a positive shopping experience and brand loyalty.
- Facilitated weekend sessions to synchronize sales and operational objectives for district teams.
- Created customized development plans for staff career advancement.
- Trained and cultivated high-performing teams in multiple store outlets.
- Led district visual initiatives, travelling for hands-on team training.
Key Holder
Wet Seal
08.2011 - 04.2012
- Executed opening and closing procedures to ensure seamless daily operations.
- Inspired and coached team members to achieve their individual sales goals.
- Optimized foot traffic by implementing strategic hourly sales segments.
- Assigned tasks effectively to maintain operational efficiency and meet company expectations.
Education
Diploma -
Mira Mesa High
San Diego06.2010
Skills
- Training and developing high-performance teams to exceed company expectations
- Leveraging company tools and business acumen to maximize foot traffic and sales
- Strong comprehension of asset protection and shrink reduction strategies
- Driving results through extensive business analysis and strategic action plans
- Ensuring visual excellence to enhance brand presence and customer experience
References
Samantha Handley
Peer at Charming Charlie
(951)445-6559
Deanna Taylor
My Co Manager with GUESS Inc.
(760)413-0303
Bobby Michael
District Manager at GUESS Inc.
(702)465-9808
Certification
- Certified Bridal Consultant/ Wedding Planner, Ashworth - 2010
Timeline
General Store Manager
Torrid
06.2024 - Current
General Store Manager
Guess Inc Factory
09.2019 - 07.2023
Multi-Unit Manager/District Manager In Training
Charming Charlie
04.2012 - 09.2019
Key Holder
Wet Seal
08.2011 - 04.2012
Diploma -
Mira Mesa High