Ashley Jackson
GC Services
Dry Branch,GA
12
years of professional experience
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
Work History
Logistics
11 Years 7 Months- Verified computations against physical count of stock.
- Operated forklifts and other heavy machinery safely.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Received, stored and shipped goods and materials.
Night Stocker
4 Months- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
Collections Agent
1 Month- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
Education
High School Diploma
Skills
54 WPM typing
Organized
Quick learner
Team leader
Forklift operation
Avaya Software knowledge
Operational knowledge of SSA Global
Timeline
Collections Agent
GC Services
08.2014 - 09.2014Read More
Night Stocker
Walmart
04.2014 - 08.2014Read More
Logistics
U.S. Army
07.2002 - 02.2014Read More
Twiggs County High
High School Diploma
Read More