LaDona Wortham
Administrative Assistant
Huntsville,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
Medical Records Coordinator
Texas Home Health
Huntsville, TX
04.2015 - Current
- Answer phones, filing, data entry, scan/upload documents into patients EMR, retrieve/sort/deliver mail to proper personnel, served as back up for payroll submission and HR.
- Screened all visitors and directed them to the correct employee or office.
People Solutions Representative
Focus Care Huntsville
Huntsville, TX
02.2017 - 01.2018
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Business Specialist
Texas Home Health
Huntsville, TX
03.2011 - 11.2014
Answered phones, data entry, retrieved/scanned documents into EMR, inputted/submitted payroll. Followed up on insurance authorization requests. Billed Final Claims and filed/retrieved MD orders needed for final claims submission, assisted with scheduling.
Human Resource Designee/Business Specialist
Encompass Home Health
Conroe, TX
07.2010 - 03.2011
Answered phones, scheduling, date entry, filed, inputted/submitted payroll and retrieved/scanned documents into EMR. Verified insurance authorization, billed final claims and oriented new hires.
Administrative Assistant
Wright Choice Home Health
Huntsville, TX
10.2007 - 02.2010
- Answered phones, filing, data entry, billing medicare for services rendered. Maintained/organized documents in a timely manner. Retrieved/sorted/delivered mail to proper personnel.
- Ordered and distributed office supplies while adhering to a fixed office budget.
Office Manager
Women's Clinic (Obstetrics & Gynecology)
Huntsville, TX
12.2005 - 08.2006
Maintaining day to day operations of the office, answered phone, filing, data entry, processed medical records. Processed all paperwork to ensure payment and financial screening. Received payments from patients and showed telephone professionalism. Checked patients in/out of the office. Assisted Doctor in exam room with patients when needed.
Education
High School Diploma -
Huntsville High School
Huntsville, TX1996
Skills
- [54] WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Social media knowledge
- Pleasant demeanor
- Appointment setting
- Team building
- Payroll
- Invoice processing
- Advanced clerical knowledge
- Administrative support specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
People Solutions Representative
Focus Care Huntsville
02.2017 - 01.2018
Medical Records Coordinator
Texas Home Health
04.2015 - Current
Business Specialist
Texas Home Health
03.2011 - 11.2014
Human Resource Designee/Business Specialist
Encompass Home Health
07.2010 - 03.2011
Administrative Assistant
Wright Choice Home Health
10.2007 - 02.2010
Office Manager
Women's Clinic (Obstetrics & Gynecology)
12.2005 - 08.2006
High School Diploma -
Huntsville High School