Ashley Hinds
Oldsmar,FL
Summary
Results-driven professional transitioning from fitness and hospitality industries, skilled in relationship-building and customer service. Expertise in guiding clients through complex decisions with a consultative approach, identifying needs and delivering tailored solutions. Committed to fostering long-term client engagement and retention in a customer success role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Guide to Insure
Oldsmar, FL
01.2026 - Current
- Established rapport with prospective clients over the phone, guiding them through sensitive end-of-life planning decisions to facilitate informed choices
- Managed high-volume outbound call activity, ensuring professionalism and empathy in every interaction to enhance client experience
- Employed active listening to uncover client goals, concerns, and financial constraints, customizing recommendations to align with their needs
Personal Training Manager
Anytime Fitness
Tarpon Springs, Florida
11.2025 - 01.2026
- Increased personal training sales, established and nurtured a diverse client base, and enhanced client retention and satisfaction levels.
- Managed full sales cycle, conducting consultations, recommending programs, and finalizing packages to meet client needs.
- Address and resolve client concerns to maintain positive relationships and uphold service standards.
- Supervised and coached team of trainers, overseeing performance, scheduling, and professional development to meet individual and department objectives.
Fitness Specialist
Fox Rehabilitation
Palm Harbor, FL
05.2024 - 11.2025
- Led fitness and wellness initiatives for therapy department at Coral Oaks retirement community, enhancing resident engagement and promoting health.
- Created and led group exercise classes and special events; performed fitness assessments for new residents, facilitating referrals to therapy.
- Conduct individual personal training sessions - quadrupled caseload within six months
- Planned and executed community outreach initiatives, increasing awareness of available services in neighborhood.
Server
Salt Rock Tavern
Oldsmar, FL
07.2022 - 11.2024
- Onboarded and trained new servers and bartenders to ensure high service standards
- Exceeded sales goals consistently by focusing on volume and specific item targets
- Developed and implemented training program to enhance server and bartender skills
Education
Associate of Arts - Education
St. Petersburg College
Clearwater, FL05-2008
Skills
- Active listening
- Client education
- Sales strategy
- Regulatory knowledge
- Customer relationship management
- Problem solving
- Upselling strategies
- Needs assessment
- Building relationships
- Time management
Certification
Life Insurance 2-14
Timeline
Licensed Life Insurance Agent
Guide to Insure
01.2026 - Current
Personal Training Manager
Anytime Fitness
11.2025 - 01.2026
Fitness Specialist
Fox Rehabilitation
05.2024 - 11.2025
Server
Salt Rock Tavern
07.2022 - 11.2024
Associate of Arts - Education
St. Petersburg College