ASHLEY HINES
Houston
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case management
Centene
Houston
09.2025 - Current
- Coordinated care plans for diverse populations to address individual needs.
- Facilitated communication between patients, providers, and community resources.
- Assessed client eligibility for programs and services; maintained accurate records.
- Developed individualized strategies to improve patient engagement and compliance.
- Advocated for clients' needs within healthcare systems and community organizations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
ICSA
Cigna Healthcare
Houston
07.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
At Home Advisor
Apple Incorporation
04.2019 - 01.2022
- The friendly voice of Apple
- Answering questions about company products and services and providing world-class customer service.
- Help with troubleshooting and technical support.
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Able to research and grasp technical information, across multiple tools, while talking with customers iOS, Smartphone, Tablet, PC or Mac experience
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 07.2026 - 07.2026
High School Diploma - General
Hightower High School
Missouri City, TX, United StatesSkills
- Excellent communication
- Time management skills
- Data analysis
- Client-focused
- Results-oriented
- Computer proficient
- Quick learner
- Customer Satisfaction
Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
07.2026 - 07.2026
Case management
Centene
09.2025 - Current
ICSA
Cigna Healthcare
07.2023 - Current
At Home Advisor
Apple Incorporation
04.2019 - 01.2022
High School Diploma - General
Hightower High School