ERICA BROWN
Violet,LA
Summary
I am writing to express my strong interest in social work/ case management position. I am eager to contribute my skills and knowledge to your company. I am confident that my skills, experience, and compassion for helping others make me an excellent fit for your team.
Overview
14
14
years of professional experience
Work History
Case Management
Start Corporation
11.2024 - Current
- Provides home and community-based supportive services for clients and arranges for the provision of services from the community resources based on the case plan
- Incorporates skill building and supportive interventions to restore and rehabilitate social and interpersonal skills and daily living skills
- Ascertains resources outside of Start when necessary to meet the client's specific needs.
- Communicates respectfully and effectively, building professional relationships through active listening and empathy
- Promotes recovery, independence, and personal choice
- Helps clients identify strengths, needs, and realistic goals to develop service plans
- Teaches social and household management skills effectively
- Demonstrates knowledge of behavioral health symptoms, interventions, and their impact
Night Auditor
Marriot Hotel
02.2022 - Current
- Make corrections and adjustments while handling all computer problems that might occur throughout the shift.
- Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
- Run audit reports
- Input revenue and allowances to generate daily reports.
Night Auditor
Holiday Inn
02.2012 - 12.2021
- Balance the day's work.
- Maintain cashiering responsibilities as per front desk procedures.
- Guest services, reservations, check-in/check-out guest.
Education
Master of Social Work - Social Work
Southern University At New Orleans
New Orleans, LABachelor of Social Work - Social Work
Southern University At New Orleans
New Orleans, LA05.2023
Skills
- Computer and Internet literate
- Assertive, self-motivated, and goal-orientated
- A flexible, cooperative, hardworking, reliable team player
- A good morale builder
- Able to read, write, and speak English
- Microsoft Word
- Excel
- Communication Skills
- Time management
- Communication
- Resilience
- Compassionate and Dependable
- Creative planning and Visioning
- Willingness to learn
- Emotional Intelligence
- Adaptability
Internships
New Orleans Council on Aging (January 2024-July 2024)
- Administrative Social Work
- Computer and Internet literate
- Assertive, self-motivated, and goal-orientated
- A flexible, cooperative, hardworking, reliable team player
- A good morale builder
- Able to read, write, and speak English
- Microsoft Word
- Excel
- Communication Skills
- Time management
- Communication
- Resilience
- Compassionate and Dependable
- Creative planning and Visioning
- Emotional Intelligence
- Adaptability
- Administrative Social Work
Housing Authority of New Orleans (August 2022-April 2023)
- Identifying strengths and weaknesses for programs and services to discuss with supervisor
- Work with supervisor and other staff in planning and implementing strategies
- Ensure that agency procedures for assessments, interventions, and evaluations are properly followed when working with families
Accomplishments
2019 Honors List - Delgado Community College, 2022 Deans List- Southern University of New Orleans
Timeline
Case Management
Start Corporation
11.2024 - Current
Night Auditor
Marriot Hotel
02.2022 - Current
Night Auditor
Holiday Inn
02.2012 - 12.2021
Bachelor of Social Work - Social Work
Southern University At New Orleans
Master of Social Work - Social Work
Southern University At New Orleans