Marcos Lopez Corona
Hayward,California
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Case Management
Profloors
Hayward, CA
03.2024 - Current
- Utilized CUF system effectively for efficient case management, tracking progress until successful closure.
- Provided ongoing case management, monitoring progress towards established goals for each unit.
- Improved customer outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by implementing case management strategies and streamlining communication processes.
- Looked over orders and made sure they corresponded to the order.
- Placed order for customers via phone calls and added them to the scheduled date.
- Provided ongoing case management services, monitoring progress and adjusting support strategies as needed.
- Collaborated with multidisciplinary teams to facilitate customer care and reduce case management barriers.
Cashier
The Home Depot Store
Hayward, CA
02.2024 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced daily transactions.
- Streamlined checkout procedures to enhance customer satisfaction and reduce wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Managed inventory discrepancies at the register, ensuring accuracy in stock levels.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
General Merchandise Lead
Target
39201 Fremont Blvd, Fremont, CA 94538, CA
07.2022 - 10.2023
- Monitored inventory levels, identified discrepancies, and coordinated restocking activities.
- Trained new employees on product knowledge, customer service standards, processes, and procedures.
- Oversaw pricing accuracy across all departments to ensure competitive rates were maintained.
- Conducted monthly inventory audits to ensure accurate stock counts.
- Assisted customers with locating specific products throughout the store.
- Handled cash register operations including opening and closing procedures.
- Assigned tasks to staff members based on individual strengths and abilities.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
Closing Team Lead
Target
39201 Fremont Blvd, Fremont, CA 94538, CA
07.2022 - 10.2023
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Conducted regular meetings with closing team members to review progress and address any issues.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained, coached and motivated team of 15 employees to provide exceptional service and complete high-quality work.
- Participated in recruiting efforts by conducting interviews with prospective applicants.
- Performed quality assurance checks on completed work before submitting final documents.
- Communicated regularly with clients regarding their needs throughout the closing process.
- Resolved conflicts between customers and sales staff concerning closings.
- Created reports summarizing daily, weekly, monthly, quarterly, and annual activity within the closing team.
- Coordinated with other departments as needed during the closing process.
- Monitored performance metrics of closing team members against established targets.
- Identified potential areas for improvement in the closing process and developed solutions accordingly.
- Analyzed current procedures and made recommendations for improvements in efficiency, accuracy, or cost savings.
Fulfillment Lead
Target
2499 Whipple Rd, Hayward, CA 94544, CA
07.2020 - 02.2022
- Provided guidance and support to team members in order to meet daily goals.
- Developed strategies for efficient order fulfillment processes and procedures.
- Organized workflow to ensure all orders were processed accurately and on time.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Followed proper packaging requirements depending on order size and type.
- Oversaw day-to-day operations within the warehouse including safety protocols and equipment maintenance.
Landscaper
Alfredos Landscaping
Hayward, CA
06.2014 - 06.2017
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Ensured proper disposal of all waste generated from job sites.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Performed routine maintenance of irrigation systems including repairs when needed.
Education
High School Diploma -
Impact Academy Of Arts & Technology
Hayward, CA05-2017
Skills
- In-Store Support
- Product Knowledge
- Retail Merchandising
- Inventory Management
- Customer Assistance
- Store Organization
- Engaging With Diverse Customers
- Flexible Hours
- Merchandise Receiving and Handling
- Relationship Building
- Store Opening and Closing
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Case management skills
- Computer literacy and data entry
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Case Management
Profloors
03.2024 - Current
Cashier
The Home Depot Store
02.2024 - 03.2026
General Merchandise Lead
Target
07.2022 - 10.2023
Closing Team Lead
Target
07.2022 - 10.2023
Fulfillment Lead
Target
07.2020 - 02.2022
Landscaper
Alfredos Landscaping
06.2014 - 06.2017
High School Diploma -
Impact Academy Of Arts & Technology
References
References available upon request.
Education and Training
other