Hellen Tucker
Columbus,GA
Summary
Empathetic Case manager offering substantial experience with establishing and executing vocational rehabilitation plans. Assists individuals with vocational rehabilitation services through person-centered, outcome-driven, education, employment and support services. Strives to address needs with respect to physical, emotional and educational requirements and documented accommodations.
Overview
10
10
years of professional experience
Work History
Case Management
Goodwill Southern Rivers
06.2021 - Current
- Streamlined case management processes by maintaining organized client files and documentation.
- Improved patient outcomes by developing and implementing tailored case management plans.
- Reduced recidivism rates through effective case management and personalized support services.
- Provided ongoing case management services, monitoring progress and adjusting plans as needed.
- Enhanced case management efficiency with thorough organization of files and documents.
- Facilitated case management meetings with clients regularly, helping them set goals toward selfsufficiency.
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
- Provided comprehensive case management services, addressing various psychosocial factors impacting patient health outcomes.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Supported successful transitions into permanent housing through ongoing case management follow-up efforts.
- Enhanced client satisfaction by implementing effective case management strategies and streamlining service delivery.
Central Sterile Tech PCR
Piedmont Columbus Regional Midtown Campus
08.2014 - 06.2021
- Increased overall team efficiency by maintaining open communication channels with nursing staff regarding instrument availability and turnaround times.
- Facilitated smooth transitions between surgeries by coordinating closely with surgical teams on equipment needs, prioritizing tasks accordingly.
- Continuously updated knowledge on sterilization techniques, remaining current with best practices and emerging technologies.
- Exceeded department performance expectations by consistently meeting or surpassing established benchmarks related to instrument turnaround times, sterilization completion rates, and quality control success metrics.
- Minimized waste by effectively managing supplies inventory, accurately tracking usage, and ordering necessary items when needed.
Rehabilitation Service Provider
Damascus Way Valley Rescue Mission
12.2017 - 11.2019
- Coordinated community outreach events increasing awareness on importance of rehabilitation services and available resources.
- Provided cognitive rehabilitation services to help patients regain lost skills and improve overall quality of life following events.
- Collaborated with external agencies such as vocational services or housing assistance programs to provide additional resources for patients during their transition out of treatment.
- Managed caseload of diverse clientele, ensuring timely delivery of services and positive outcomes.
- Engaged participants in rehabilitation plans and making meaningful and informed choices regarding vocational goals and other rehabilitation services.
- Connected children with community resources such as recreational programs or mental health services tailored to their specific interests or needs.
- Supported at-risk individuals by connecting them with relevant social services, aiding in their personal growth and rehabilitation process.
- Supported rehabilitation efforts for inmates by facilitating access to educational programs, vocational training, and counseling services.
Education
Associate of Science - Criminal Justice
Chattahoochee Valley Community College
Phenix City, AL07.2024
Master of Science - Vocational Rehabilitation Counseling
Troy University
Phenix City, AL03.2023
Bachelor of Science - Rehabilitation Services
Troy University
Troy, AL10.2019
Skills
- Rehabilitation Services Support
- Case management proficiency
- Disability Case Management
- Vocational Rehabilitation
- Rehabilitation Goal Setting
- Treatment plan monitoring
- Treatment Plan Development
Timeline
Case Management
Goodwill Southern Rivers
06.2021 - Current
Rehabilitation Service Provider
Damascus Way Valley Rescue Mission
12.2017 - 11.2019
Central Sterile Tech PCR
Piedmont Columbus Regional Midtown Campus
08.2014 - 06.2021
Associate of Science - Criminal Justice
Chattahoochee Valley Community College
Master of Science - Vocational Rehabilitation Counseling
Troy University
Bachelor of Science - Rehabilitation Services
Troy University
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