Fredricka Diarra
Rosharon,TX
Summary
Compassionate, creative educator with the skills to be diligent and adapt in meeting students individual needs with warm, safe educational environments. Seeking to maintain a full-time position in education that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Case Management
Percepta
10.2023 - Current
- Handling cases from initial concern to resolution by practical application of time management
- Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
- Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
- Be responsible for resolving customer issues using all available resources, including Dealers (i.e. Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Hotshot Driver
Lightening Logistics
09.2022 - 05.2023
- Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Reduced fuel costs for the company with careful route planning and regular vehicle maintenance.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
Parole Officer
Texas Department Of Criminal Justice, TDCJ
03.2020 - 07.2022
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Provided crisis intervention services to parolees and their families, contributing to a stable home environment during the reentry process.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
Sitter/ Nanny/Child Caregiver
Sittercity
08.2012 - 08.2020
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Assisted parents with daily routines, including morning preparations, transportation to school, and after-school care.
- Supported academic growth by helping children complete homework assignments and encouraging good study habits.
After-School Teacher
Kids Clubhouse
08.2013 - 05.2014
- Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
- Increased parent involvement in children''s education through regular communication and conferences.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
Education
Education
UH Alternative Certication Program
Houston, TX08.2024
Bachelor of Science - Sociology
University of Houston Downtown
Houston, TX05.2018
Skills
- Case Management
- Organization and Time Management
- Problem-solving abilities
- Great interpersonal skills
- Proficient in computer programs such as Microsoft Word, Excel, Outlook and PowerPoint
- Excels in maintaining composure in stressful situations
- Great team player with a positive attitude
Timeline
Case Management
Percepta
10.2023 - Current
Hotshot Driver
Lightening Logistics
09.2022 - 05.2023
Parole Officer
Texas Department Of Criminal Justice, TDCJ
03.2020 - 07.2022
After-School Teacher
Kids Clubhouse
08.2013 - 05.2014
Sitter/ Nanny/Child Caregiver
Sittercity
08.2012 - 08.2020
Education
UH Alternative Certication Program
Bachelor of Science - Sociology
University of Houston Downtown
Similar Profiles
MICHELLE MILLERBARNETTMICHELLE MILLERBARNETT
Customer Experience Agent at PerceptaCustomer Experience Agent at Percepta
Alani Fisher BooneAlani Fisher Boone
Case Manager at PerceptaCase Manager at Percepta
Martina AlladinMartina Alladin
Cusromer Service Rep- FordPass Guide at PerceptaCusromer Service Rep- FordPass Guide at Percepta