Ashley Hirst
Rock Hill,SC
Summary
Customer-service professional focused on delivering consistent, high-quality patron experiences. Leverages strong interpersonal skills and industry knowledge to resolve issues quickly and improve satisfaction. Aims to support business growth through measurable service outcomes.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Elk Tavern
Rock Hill
10.2025 - 07.2026
- Provided tailored product recommendations to customers & Developed strong relationships with clients to foster loyalty
- Ensured accurate cash management during transactions, inventory, and cost control
- Proficient in prioritizing in high- pressure environments
- Experienced in de-escalation and conflict resolution
- Reconciled end of day cleaning tasks while maintaining strict health and sanitation standards
- Use of Toast POS system operation (6 years)
- Updated liquor handling license
Solo Bartender
Charandas
Rock Hill
04.2021 - 09.2025
- Engaged customers with high energy to enhance overall satisfaction
- Maintained order in high-stress situations to foster a calm atmosphere
- Built rapport with customers to promote comfortable, welcoming experiences
- Interpreted nonverbal cues effectively to understand customer needs
- Maintained order in all work areas to enhance productivity
- Handled cash and payment methods accurately to ensure financial integrity
Shift supervisor+Barista role
Starbucks
, SC+NC
11.2018 - 02.2025
- Directing floor operations, deploying partners (baristas) to positions based on their strengths, and running smooth daypart transitions
- Giving real-time feedback, conducting "shoulder-to-shoulder" training, and mentoring new hires to meet brand standards
- Trained new hires on correct procedures in a structured onboarding program.
- Multitasking under intense pressure (e.g., peak morning rush) while maintaining strict safety, health, and cleanliness standards.
- Conducted daily and weekly inventory counts, managed variances, and placed complex orders to align supply with demand
Education
partial degree - Forensic Psychology
Arizona State University
01-2021
Diploma -
Providence High School
NC05-2018
Skills
- Customer service and satisfaction
- Order management
- Upselling and suggestions
- Adaptability
- De-escalation techniques
- Work area maintenance
- Task prioritization
- Cash handling
- Multitasking in high-stress environments
- Inventory management
LANGUAGES
English
Timeline
Bartender/Server
Elk Tavern
10.2025 - 07.2026
Solo Bartender
Charandas
04.2021 - 09.2025
Shift supervisor+Barista role
Starbucks
11.2018 - 02.2025
partial degree - Forensic Psychology
Arizona State University
Diploma -
Providence High School