Ashley Hoak
USPS
Luray,VA
9
years of professional experience
Skilled in multitasking and maintaining professionalism, fostering positive relationships to ensure operational success and customer satisfaction.
Detail-oriented professional with strong data entry proficiency and problem-solving abilities. Committed to delivering exceptional customer service while managing complex tasks effectively.
Work History
PSE Clerk
3 Years 2 Months- Processed incoming and outgoing mail, ensuring timely delivery and adherence to USPS regulations.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed inventory of postal supplies, maintaining stock levels to support operational needs.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
Administrative Secretary
2 Years 10 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Maintained inventory of office supplies and placed orders.
- Reviewed and prepared daily deposits to the bank.
DMV Title Clerk
5 Years 7 Months- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Managed title transfers and registrations, maintaining accurate records in DMV database.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
Education
High School Diploma
Skills
Data entry proficiency
Title processing
Problem-solving abilities
Professional demeanor
Multitasking Abilities
Self motivation
Timeline
PSE Clerk
USPS
05.2023 - CurrentRead More
Administrative Secretary
Luray DMV Select
05.2023 - 03.2026Read More
DMV Title Clerk
Luray DMV Select
10.2017 - 05.2023Read More
Luray High School
High School Diploma
Read More