Ashley Hodgkiss
Newport News
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Also trained in serving and pouring practices for wine, beer, and seltzers and table bussing/kitchen duties besides cooking. Trained in committing to a welcoming environment that caters to individual needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Winery at Bull Run
06.2025 - Current
- Provided prompt and friendly service to enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area.
- Processed customer orders accurately using point-of-sale system.
- Supported training new team members on service protocols and menu items.
- Cultivated warm relationships with regular customers.
- Maintained knowledge of wine varieties, enhancing guest experience through informed recommendations.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
Hostess
The Winery At Sunshine Ridge Farm
05.2023 - 06.2025
- Greeted and seated guests, ensuring smooth flow of customer traffic.
- Managed reservation system, optimizing table assignments for efficiency.
- Addressed guest inquiries and concerns, fostering positive relationships.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Education
No Degree - History
Christopher Newport University
Newport News, VA05.2027
High School Diploma -
Patriot High School
Nokesville, VA06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- High volume dining
- Team collaboration
- Item promotion
- Point of sale (POS) system operations
Certification
- Responsible Sellers and Servers: Virginia's Program Training - Completed 2023
Languages
American Sign Language
Limited Working
Timeline
Server
The Winery at Bull Run
06.2025 - Current
Hostess
The Winery At Sunshine Ridge Farm
05.2023 - 06.2025
High School Diploma -
Patriot High School
No Degree - History
Christopher Newport University