Ashley Holland
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Labyrinth Inc
Gaithersburg
10.2022 - 05.2026
- Managed high-volume call traffic, ensuring efficient service and customer satisfaction.
- Managed inbound calls addressing patient inquiries and concerns.
- Prioritized incoming calls based on urgency and importance, improving response efficiency.
- Conducted follow-up calls to confirm resolution of customer inquiries and enhance satisfaction.
Cook/Prep
Buffalo Wild Wings
Rockville
09.2020 - 09.2022
- Set up and stocked food items and supplies to ensure efficient kitchen operations.
- Cooks food items by grilling, frying, and other cooking methods to specified recipes and standards.
- Sets up and stocks food items and other necessary supplies.
- Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.
- Cleaned and sanitized cooking surfaces to maintain hygiene standards.
- Conducted inventory checks and completed food storage logs to support proper stock management.
Cook/Cashier
Chick-fil-A
Rockville
05.2019 - 01.2020
- Handles cash and credit transactions, counts money before and after shift, food prep and cook for the kitchen.
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment safely and efficiently during meal preparation.
Cashier, Customer Service, Stocking
Burlington Coat Factory Department Store
Gaithersburg
12.2015 - 05.2018
- Processed transactions at cashier station efficiently.
- Assisted customers with product inquiries and guided them through store layout, improving shopping experience.
- Assisted customers with product inquiries and store navigation.
- Processed returns and exchanges in accordance with store policies, ensuring customer satisfaction and compliance.
Front Desk Receptionist
Helping Hands Shelter
Rockville
10.2010 - 08.2015
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Greeted customers warmly, fostering a welcoming atmosphere that encouraged repeat visits.
- Maintained organized reception area, ensuring prompt attention to all guests for improved visitor experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High school or equivalent -
Rockville High School
Rockville, MDSkills
- Call center operations
- Customer Service Skills
- Appointment scheduling
- Data entry
- Quality Assurance
- Regulatory Compliance
- Attention to detail
- Multitasking
- Problem solving
- Front desk management
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
I am a self-motivated, true team player who is always willing to offer my help, guidance and advice when needed., I would appreciate the opportunity to talk to you more about this position. Thank you in advance for your consideration., Sincerely, Ashley Holland
Timeline
Call Center Representative
Labyrinth Inc
10.2022 - 05.2026
Cook/Prep
Buffalo Wild Wings
09.2020 - 09.2022
Cook/Cashier
Chick-fil-A
05.2019 - 01.2020
Cashier, Customer Service, Stocking
Burlington Coat Factory Department Store
12.2015 - 05.2018
Front Desk Receptionist
Helping Hands Shelter
10.2010 - 08.2015
High school or equivalent -
Rockville High School