ASHLEY HOLMES
Aurora
Summary
Results driven operational leader with 10+ years of experience managing high volume retail business ($1M-$11M) and leading teams of 5-25 employees with a focus on KPI performance, operational efficiency and customer service. Experienced in financial oversight, reporting, compliance and data driven decision making across fast paced, multi unit environments. Recently earned a Certified Master Mortgage Underwriter designation through Nation Association of Mortgage Underwriters, transitioning into mortgage underwriting with strong strengths in risk awareness and process accuracy. Highly detailed oriented and analytical with proven ability to elevate performance data, identify trends and execute structured compliant business process.
Overview
4
4
years of professional experience
Work History
Women's Specialized Manager
Nordstrom
Denver, Colorado
07.2025 - Current
- Led a high volume operation exceeding $6M annually, leading a 14 person team while driving KPI performance, operational accuracy, compliance and workflow efficiency.
- Applied analytical decision making, stakeholder collaboration and customer relationship management to optimize workflows, resolve operational issues and support structured detail oriented business operations.
Apparel Manager
Nordstrom Rack
Lone Tree, Colorado
08.2023 - 07.2025
- Directed operational and financial performance for a $10M business, using KPI tracking, reporting tools, and process optimization to improve operational accuracy, inventory accuracy, and sales performance.
- Led and developed a 25 person team, implementing accountability systems and performance analysis that strengthened execution standards and drove consistent results.
Operations Manager
JcPenney
Littleton, Colorado
05.2023 - 07.2023
- Managed operational compliance, audit readiness and daily business execution with strong focus on accuracy and efficiency.
- Coordinated staffing, reporting, and workflow execution while maintaining structured operational standards in high volume environments.
Beauty Manager
JcPenney
Rochester, New York
12.2021 - 05.2023
- Led operational performance, reporting for a high volume business, successfully managing a large scale business transition while maintaining accuracy, efficiency, and performance standards.
- Used KPI tracking sales analysis, and operational oversight to drive top district/Company performance and improve transaction results.
Education
Certified Master Mortgage Underwriter -
National Association for Mortgage Underwriters
Remote01-2026
Global Politics
Arizona State University
Tempe, Arizona01-2015
Skills
- Risk Assessment Financial Analysis KPI & Performance Metrics Compliance & Audit Readiness Client & Stakeholder Management Process Improvement Problem Solving & Decision Making Budgeting & Financial Oversight Customer Relationship Management Microsoft Office & CRM Systems Time Management & Multitasking Detail-Oriented Operations Management
Timeline
Women's Specialized Manager
Nordstrom
07.2025 - Current
Apparel Manager
Nordstrom Rack
08.2023 - 07.2025
Operations Manager
JcPenney
05.2023 - 07.2023
Beauty Manager
JcPenney
12.2021 - 05.2023
Global Politics
Arizona State University
Certified Master Mortgage Underwriter -
National Association for Mortgage Underwriters
AWARDS
Pacesetter Performer (2017)-Exceeded annual sales quota through sustained high performance and accountability in a competitive retail environment., All-Star Store Performer (2017)- top store performer for outstanding sales results, leadership impact, and ownership of business outcomes across departments., Consistent Top Sales Performance (Company & District Ranking)(2021)-sustained high performance in sales, consistently ranking Top 3-5 within district and reaching Top 20-30 company-wide during peak performance periods, demonstrating strong execution, KPI ownership, and results-driven leadership., Average Dollar Per Transaction Leader (2022)-Highest Average Dollar Per Transaction in October 2022, reflecting strong consultative selling, customer engagement, and upselling execution., Itemania (2025)-Awarded Itemania Winner Three consecutive months for having the highest percent increase over last year for a specific item.