Ashley Hook
Mount Gilead,OH
Summary
Results-focused BDC Representative with a solid foundation in customer service, data entry, and sales. Known for enhancing customer satisfaction through clear communication and proactive follow-up on leads, which has positively impacted client retention rates. Experienced in managing extensive client databases and applying analytical problem-solving skills to tackle issues effectively. Looking to progress in customer relationship management to further improve client experiences.
Overview
1
1
year of professional experience
Work History
BDC Representative
RCD RV Supercenter
Delaware, OH
08.2023 - Current
- Provided excellent customer service by processing inquiries, incoming calls, emails, and web chat requests promptly and professionally.
- Monitored and responded to internet sales leads from company website and third party sites.
- Managed appointment scheduling for customers to ensure efficient service, and scheduled follow-up appointments for customers when necessary.
- Delivered weekly reports on task status and customer engagement for management review.
- Maintained electronic customer database to round up repeat business.
- Provided assistance to customers across four different locations by working remotely.
- Determined customers' search criteria need to be established by asking relevant questions and working to develop relationships.
- Collaborated with the team and management to enhance BDC operational efficiency.
Education
High School Diploma -
Mount Gilead Highschool
Mount Gilead, OH06-2023
Skills
- Goal-oriented
- Appointment setting
- Follow-up calls
- TheCRM software training
- Lightspeed software training
- Performance tracking
- Excellent communication
- Multitasking Abilities
Timeline
BDC Representative
RCD RV Supercenter
08.2023 - Current
High School Diploma -
Mount Gilead Highschool
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