Caitlyn MacDonald
Detroit,MI
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
BDC Representative
Fox Automotive Group
Rochester Hills, MI
05.2022 - 10.2023
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Provided support to other BDC representatives as needed.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
BDC Representative
Classic Cadillac of Atlanta
Atlanta, GA
03.2021 - 08.2022
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Verified that customer accounts were up to date with all required documents.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
CNC Machine Operator
Polymer Process Development L.L.C.
Shelby Township, MI
11.2021 - 04.2022
- Maintained accurate records of production data including scrap rates and downtime.
- Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
- Checked accuracy of programs prior to running production runs utilizing simulation software packages.
Picker and Packer
Amazon
Fort Worth, Texas
12.2020 - 01.2021
- Efficiently packaged groceries and ambient items, maintaining consistency to meet fulfillment deadlines
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using scanners
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
Warehouse Associate
UPS
Dallas, Texas
11.2020 - 12.2020
- Separate materials according to specifics
- Document package specifics, recording weight, date, and any damages
Waitress, Hostess, and Cashier
Applebee's
Flint, Michigan
06.2019 - 08.2019
- Serve customers food, clean work area thoroughly, cash out customers, and train new employees
- Assisted with purchases, locating items and signing up for rewards programs.Shift Leader/Cashier/Server
Service Porter
Audi of Rochester Hills
Rochester Hills, Michigan
01.2018 - 07.2018
- Wash and vacuum out customer vehicles, clean throughout the shop, and shuttle customers to their destinations
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer
- Maintained grounds, buildings and organized vehicle lot and storage areas
- Contributed to service ticket writing and tagging of customer vehicles
- Provided transport for customers and dealership personnel
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup
- Completed assigned cleaning duties, including sweeping, floor maintenance and window-washing
- Cleaned various work areas by mopping, vacuuming and performing daily duties
Shift Leader/Cashier/Server
Mega Classic Diner
Flint, Michigan
09.2015 - 05.2017
- Serve customers food, clean work area thoroughly, cash out customers, and train new employees
- Assisted with purchases, locating items and signing up for rewards programs
- Monitored sales events, added new merchandise and rang up purchases
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Assisted customers with account updates, new service additions and promotional offers
Education
High School Diploma -
Swartz Creek High School
Swartz Creek, MI05-2016
Skills
- Willing to learn
- Decision-Making
- Goal-Oriented
- Problem-Solving
- Attention to Detail
- Self Motivation
- Team building
- Professionalism
- Effective Communication
Affiliations
- Reading
- Involved with the arts (writing, painting, drawing, etc.)
- Spend time developing my mental & physical health in the gym
Accomplishments
- Lead BDC Rep at my most previous place of employment for several consecutive months
- Participated in aa volunteer club throughout high school called Key Club
References
References available upon request.
Timeline
BDC Representative
Fox Automotive Group
05.2022 - 10.2023
CNC Machine Operator
Polymer Process Development L.L.C.
11.2021 - 04.2022
BDC Representative
Classic Cadillac of Atlanta
03.2021 - 08.2022
Picker and Packer
Amazon
12.2020 - 01.2021
Warehouse Associate
UPS
11.2020 - 12.2020
Waitress, Hostess, and Cashier
Applebee's
06.2019 - 08.2019
Service Porter
Audi of Rochester Hills
01.2018 - 07.2018
Shift Leader/Cashier/Server
Mega Classic Diner
09.2015 - 05.2017
High School Diploma -
Swartz Creek High School
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