Ashley Hooker
Millington,Tennessee
Summary
Dynamic retail professional with extensive experience at Jimmy John's, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Skilled in money handling and conflict resolution, consistently fostering positive relationships that drive repeat business and improve store performance.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Jimmy John's
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Stocked merchandise on shelves, ensuring proper presentation and availability of products.
- Collaborated with team members to maintain cleanliness and organization in sales areas.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Participated in inventory management, tracking stock levels to minimize shortages or overages.
- Trained new associates on store policies and best practices for customer service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Navy Exchange
Millington, TN
03.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Stocked merchandise on shelves, ensuring proper presentation and availability of products.
- Collaborated with team members to maintain cleanliness and organization in sales areas.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Participated in inventory management, tracking stock levels to minimize shortages or overages.
- Trained new associates on store policies and best practices for customer service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Northwest High School
Cedar Hill, MO07.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Customer rapport
- Sales strategies
- Sales reporting
- Cost control
- Cost reduction
Timeline
Sales Associate
Navy Exchange
03.2023 - Current
Assistant Manager
Jimmy John's
High School Diploma -
Northwest High School