Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Hopewell

Baltimore,MD

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving higher employee retention rates. Skilled in staff training and operations management, fostering a culture of accountability and continuous improvement. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

20
20
years of professional experience

Work History

Operations Manager

FedEx Ground
09.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Encouraged responsibility ownership among employees, resulting in improved accountability.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Special Assignment Ops Manager

FedEx Ground
09.2022 - 04.2023

Package Handler

FedEx Ground
03.2022 - 09.2022

Package Handler Trainer

FedEx Ground
03.2022 - 09.2022

Office Assistant

Fleetwood Remodeling
04.2021 - 03.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.

Owner Operator

Vanguard Cleaning Systems
03.2011 - 04.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Increased employee performance through effective supervision and training.

Assistant Store Manager

Dollar Tree
01.2005 - 05.2011
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Medical Assistance -

American Career Institute
Baltimore, MD
2011

Business Management

CCBC
Baltimore, MD
2010

Introduction To Microsoft

CCBC
Baltimore, MD
2008

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Adaptability
  • Decision-making
  • Planning and implementation
  • Staff training
  • Strategic planning

Timeline

Operations Manager

FedEx Ground
09.2023 - Current

Special Assignment Ops Manager

FedEx Ground
09.2022 - 04.2023

Package Handler

FedEx Ground
03.2022 - 09.2022

Package Handler Trainer

FedEx Ground
03.2022 - 09.2022

Office Assistant

Fleetwood Remodeling
04.2021 - 03.2022

Owner Operator

Vanguard Cleaning Systems
03.2011 - 04.2021

Assistant Store Manager

Dollar Tree
01.2005 - 05.2011

Medical Assistance -

American Career Institute

Business Management

CCBC

Introduction To Microsoft

CCBC

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Ashley Hopewell