Ashley Humphrey
Louisville,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Practice Manager
Baptist Health Medical Group
02.2020 - Current
- Provided supervision and management to team of support personnel.
- Successfully onboarded multiple providers while working closely with members of the medical staff office, and credentialing team.
- Responsible for updating all provider memberships and licensure in Workday
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
Scheduling Coordinator
Baptist Health Medical Group
04.2019 - 02.2020
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
Patient Access Coordinator
Baptist Health Medical Group
10.2014 - 04.2019
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Facilitated communication between patients and various departments and staff.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Bachelor of Science - Health Administration
Liberty University
Lynchburg, VA12.2025
Skills
- Multidisciplinary team collaboration
- Personnel Management
- Problem Identification
- Policy and procedure development
- Service Utilization Improvements
- Data Analysis
- Workflow Planning
- Financial Operations Oversight
Timeline
Practice Manager
Baptist Health Medical Group
02.2020 - Current
Scheduling Coordinator
Baptist Health Medical Group
04.2019 - 02.2020
Patient Access Coordinator
Baptist Health Medical Group
10.2014 - 04.2019
Bachelor of Science - Health Administration
Liberty University